Retirement Plan Onboarding Associate

Cetera Financial Group • Dallas, TX

7d • Hybrid

About The Position

The Retirement Plan Onboarding Associate supports the onboarding of new retirement plans by coordinating required information, documentation, and workflow activities across advisors, clients, TPA partners, and internal teams. This role helps ensure onboarding tasks are completed accurately, timely, and in alignment with established procedures and retirement plan requirements. The associate reviews plan-related documents and data for completeness, follows up on missing items, and helps resolve routine onboarding questions or discrepancies. Success in this role is measured by accurate work, timely completion of assigned onboarding milestones, responsive communication, and a consistent service experience for advisors and clients. This role is hybrid and requires regular, in-person attendance during scheduled workdays in accordance with the Company’s Hybrid Workplace Policy.

Requirements

• High school diploma or GED.
• 1+ year of experience in financial services, retirement plan administration, onboarding, operations, document review, or related administrative support.

Nice To Haves

• Associate’s or bachelor’s degree in business, finance, accounting, or a related field
• Experience with qualified retirement plans, 401(k) plans, third-party administration, PensionPro, DocuSign, Salesforce, or other workflow/document management systems.

Responsibilities

• Coordinate assigned retirement plan onboarding activities by tracking required documents, data, and approvals through established workflow tools and procedures.
• Review onboarding forms, plan documents, agreements, and related materials for completeness, accuracy, and consistency with internal requirements.
• Follow up with advisors, clients, recordkeepers, TPA partners, and internal teams to obtain missing information and keep onboarding milestones moving forward.
• Maintain accurate plan onboarding records, task status, and supporting documentation in designated systems and repositories.
• Support new account setup and plan maintenance activities by entering, validating, and updating plan information in applicable systems.
• Respond to routine onboarding inquiries from internal and external stakeholders with clear, timely, and professional communication.
• Identify discrepancies, incomplete submissions, or process issues and escalate items that require additional review or subject matter expertise.
• Contribute to onboarding process improvements by sharing recurring issues, documentation gaps, and opportunities to improve efficiency or the advisor/client experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED