Retirement Loan Consulting Manager

Charles Schwab Inc.•Austin, TX

2d•$75,800 - $90,000•Onsite

About The Position

Operational Services, within Plan Administration & Implementation (PAI), supports Retirement Plan Services by delivering high-quality client service for the recordkeeping functions of Defined Contribution retirement plans. A Manager within PAI manages relationships with plan sponsors and internal business partners while ensuring compliance with applicable ERISA requirements. This role delivers high-quality work, supports departmental goals, and demonstrates the ownership, judgment, communication, and client-first mindset needed to contribute with independence and influence.

Requirements

5+ years of qualified retirement plan administration experience.
Experience with loan corrections and coordination with payroll providers or internal HRIS systems to maintain IRC 72(p) compliance.
Excellent verbal and written communication skills, including confidence presenting to clients and internal partners.
Ability to independently resolve complex issues while managing cross-functional relationships.
Ability to manage complex work accurately and efficiently, prioritize competing assignments, meet deadlines and quality expectations, and maintain strong attention to detail.
College degree or equivalent work experience.

Nice To Haves

ASPPA designation preferred.
Ability to coach and mentor peers.
Ability to influence through constructive dialogue.
Ability to support team training.
Ability to foster a collaborative, inclusive team environment.
Proven ability to analyze trends, identify root causes, and implement practical process improvements that enhance the client experience.
Sound escalation judgment, including knowing when to engage additional resources to support timely resolution.
Client-focused relationship builder who influences effectively and develops trusted partnerships with plan sponsors and business partners.
Intermediate to advanced Microsoft Office skills.

Responsibilities

Serves as a subject matter expert in IRC 72(p), independently managing complex tasks, competing deadlines, and escalated issues with sound judgment, urgency, and attention to detail.
Consults with plan sponsors to resolve loan delinquencies.
Develops actionable plans for loan delinquencies.
Responds clearly to transactional inquiries.
Guides internal partners, participants, and plan sponsors through outcomes and next steps.
Supports departmental initiatives, process improvements, and system implementations.
Uses quality tools to document errors, identify root causes, and prevent repeat issues.
Coaches and mentors peers.
Influences through constructive dialogue.
Supports team training.
Fosters a collaborative, inclusive team environment.
Analyzes trends, identifies root causes, and implements practical process improvements that enhance the client experience.
Demonstrates sound escalation judgment, including knowing when to engage additional resources to support timely resolution.
Builds client-focused relationships, influences effectively, and develops trusted partnerships with plan sponsors and business partners.
Supports plan conversions by analyzing prior recordkeeper files, identifying loan issues, recommending solutions, and partnering with key stakeholders for prompt resolution.