Retirement Living Assistant

Riverside•East Greenwich, RI

3d•$25,674

About The Position

Acting as an initial point of contact both on the phone and in the reception area, you will always ensure a professional and supportive approach is maintained, whilst working as part of a team to provide ‘best practice’. You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality.

Requirements

Experience working in a Customer Focused environment
Excellent Communication Skills
Experience of working with vulnerable and older people
Flexible and responsive attitude
To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.

Nice To Haves

Formal care, support or housing qualification
A full, clean driving licence

Responsibilities

Act as an initial point of reference on the phone or in a reception area as required
Assist in the provision of comprehensive housing management including working with tenancy agreements
Carry out day to day office administration functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld
Report repairs and maintenance needs on behalf of the customer following agreed procedures
Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc
Work in line with, monitor and report any discrepancies in health and safety standards within schemes
To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times
Promote and encourage a high level of customer involvement, consultation and communication
To monitor standards of maintenance and cleanliness by conducting regular site inspections
To have the ability to use appropriate IT systems and maintain professional and timely records
To adhere to agreed Riverside’s safeguarding policies and procedures in every aspect of service delivery
Monitoring and meeting relevant health and safety standards in properties
Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective
Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met
To travel, within a reasonable distance, to provide cover to other schemes as required
To ensure compliance with Riversides’ Equality and Diversity policy in respect of employment and service delivery
To understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organisation
To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support
Any other relevant duties as required by the designated manager