Administrative Assistant - Retirement Specialist

Accurate Placement•Phoenix, AZ

3d•$20•Onsite

About The Position

The Public Safety Personnel Retirement System (PSPRS) is seeking a detail-oriented Retirement Specialist to support the Retired Members department. In this role, you will provide essential administrative and member-focused support to ensure accurate processing of retirement-related services for Arizona's public safety personnel, retirees, and their families. This position involves handling daily operational tasks, data management, and direct member communication in a supportive team environment dedicated to honoring the service of those who protect our state.

Requirements

Experience working across multiple computer systems and applications.
Proven ability to work independently with minimal supervision while maintaining high accuracy and productivity.
Prior administrative or customer service experience, preferably in a high-volume office or service-oriented environment.
Strong attention to detail, organizational skills, and proficiency in data entry and document handling.
Excellent communication skills for interacting with members and internal teams.

Responsibilities

Process daily mailings to membership, including preparation, assembly, and distribution of retirement-related correspondence and materials.
Manage related paperwork, ensuring timely filing, organization, and compliance with departmental procedures.
Perform accurate data entry and updates in the pension administration system to maintain member records.
Conduct quality control reviews of scanned documents for accuracy, completeness, and proper indexing.
Follow up with members via phone, email, or mail to provide requested information, resolve inquiries, and ensure satisfaction.
Offer general administrative support to the Retired Members department, including assisting with special projects, record maintenance, and team coordination as needed.