Retirement Living Co-ordinator

Riverside•East Greenwich, RI

About The Position

Working as part of a team committed to ‘best practice’ in the social housing field, you will facilitate the coordination and delivery of a professional service to retirement living customers across a designated group of schemes. This will include service, facilities and housing management and monitoring service level agreements with partners.

Requirements

Relevant experience of working with older and/or vulnerable people
Good understanding of housing management
Experience of managing relationships with partner agencies/organisations

Nice To Haves

Formal qualifications in housing, care or support would be an advantage

Responsibilities

Ensuring occupancy targets are met, through lettings and refurbishments of properties.
Meeting rent collection and arrears targets.
To monitor and liaise the delivery of service contracts across a designated patch of schemes including lifts, heating fire equipment, gardening etc,
Providing practical support and information to customers when entering the service and throughout their involvement with the service, e.g. assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with bene-fit agencies.
Delivering high standards of housing management and ensuring that the service is meeting best practice by conducting regular site inspections across all schemes.
Monitoring and reducing issues of anti-social behaviour within services.
Clearly communicating customer responsibilities and tenancy compliance.
Working with colleagues to maintain good links with the local neighbourhoods.
Effectively using appropriate IT systems, including housing management systems and maintaining professional and timely records.
To assess potential customers housing needs, in consultation with relevant agencies and the customer in terms of their suitability to access the service.
To ensure that the company’s Health and Safety policy is fully implemented at all designated schemes, ensuring customers are aware of the provision of security systems at schemes at all times
Provide information to assist new customers on services within schemes and local communities.
Promote customer involvement at the schemes, working collaboratively with the Health & Wellbeing team.
Encourage customers to participate in events, activities and the running of the schemes and promote integration of schemes into the local community.
To coordinate the lettings process to minimise void levels. To include; application of the voids procedure, implementing the organisations allocations policy, maintaining the schemes waiting list and to lead on promotion and marketing of the scheme.
To travel, across the designated patch to deliver an effective service,.
To observe the company’s code of conduct and maintain the highest standards of professional integrity.
To provide a high quality customer orientated service, championing the Riverside Ser-vice Style practices.
To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
Ensure that all data is compliant with legislation and policies relating to data quality.
Any other relevant duties as required by the designated manager.
To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.