Retirement Counselor Team Manager - Virtual

Alight Solutions•US-NC-North Carolina-Virtual, NC

10d•$70,000 - $90,000•Remote

About The Position

Lead a team of Retirement Counselors responsible for providing retirement account and distribution support as well as supporting overall financial education counseling.

Requirements

Experience in financial services/retirement plan benefits arena (7 years).
Series 7 and 66 securities licenses.
Series 9/10 or 24 must be acquired within 6 months.
Advanced knowledge of mutual funds, ETFs and employer sponsored retirement plans.
Proficiency in managing/coaching others (3 years) in a Call Center environment.
Intermediate compliance, regulatory and legislative knowledge in investment advice and overall financial management.
Experience with creating and maintaining audit and compliance procedures (2 years).
Intermediate knowledge of Managed & self-directed accounts, and the Delivery Model and the market that it's delivered into.
Ability to speak Spanish is highly recommended.
Authorization to work in the Employing Country without sponsorship.

Responsibilities

Overseeing and developing a team of Retirement Counselors.
Creating supervisory procedures for retirement and distribution team and ensuring regulatory policy adherence.
Overseeing client interactions to ensure compliance.
Serving as escalation point and liaison between the sub-advisor, Clearing agent, corporate clients, and members.
Developing and implementing comprehensive measurement and reporting systems to ensure the highest levels of customer satisfaction.
Developing, maintaining, and reviewing a comprehensive measurement of Retirement Counselor performance goals.
Managing and continuously improving client service delivery and processes.
Servicing participants by taking inbound and making outbound calls as needed for escalations and other situations.