Retirement Counselor I (Finance)

Shelby County•Memphis, TN

16h•Onsite

About The Position

Works under the general supervision of the Retirement Supervisor and Manager to perform day-to-day administration including customer service for plan participants handling active and retired employees’ concerns or requests for service following plan provisions established policies and regulations.

Requirements

Three (3) years of experience in pension administration and/or insurance benefits
Bachelor’s Degree from an accredited college or university in business administration, human resources or a closely related field; OR An equivalent combination of related education and/or experience.
PROOF OF EDUCATION, TRAINING AND/OR EXPERIENCE IS REQUIRED.
Excellent interpersonal skills with ability to clearly explain pension plans in easily understood terms.
Excellent organizational skills and attention to detail.
Ability to provide courteous and professional customer service to employees and pension beneficiaries.
Ability to communicate effectively in verbal and written form and make public presentations.
Thorough understanding of laws, regulations and agency interpretations or opinions related to pension benefits.
Extensive knowledge of public administration functions, programs, policies and practices.
Knowledge of retiree health insurance programs.
Ability to analyze data.
Ability to make mathematical calculations.
Proficient with Microsoft Office and related software.

Responsibilities

Interprets pension benefits, policies, procedures and legal requirements to employees and beneficiaries.
Serves as the subject matter expert to respond to requests about retirement programs and provisions; pension disability and pension appeals.
Assists with the development of information needed for Pension Administration Board and other related committees.
Researches, interprets and applies current pertinent codes, laws, rules and state/federal regulations to all benefit programs.
Conducts retirement and pension related calculations; pension service credit and deferred retirement.
Conducts individual counseling sessions with employees regarding retirement and pension options; required documentation.
Complies with fiscal controls and program information.
Assists retirees with health, life and voluntary insurance benefits, prepares life claims.
Explains IRS tax regulations as it pertains to pension benefits, refunds and rollovers.
Acquires and distributes relevant information and documentation to plan participants and beneficiaries and separated members.
Serves as liaison between beneficiaries and participants and the plan manager, handling or facilitation requests for contribution judgements, refunds and other administrative charges.
Coordinates with Accountant and other professionals to provide verified and compiled data for administration of benefits.
Prepares, analyzes and inputs data into health and voluntary benefit applications via web-based programs.
Performs related duties as assigned or directed.