Retirement Benefits Customer Support Specialist

Conduent HR Services, LLC • Chesapeake, VA

31d • $31,920 - $39,900

About The Position

As a member of the Retirement Administration Team, the Retirement Benefits Customer Support Specialist guides individuals through retirement benefits by explaining benefits, assisting with paperwork, and helping participants feel confident and supported. The role manages and processes retirement cases with attention to accuracy and deadlines, and provides clear, compassionate guidance to retirees.

Requirements

• Previous customer service and/or call center experience.
• Experience supporting employee benefits or working in pension benefits.
• Empathy and emotional intelligence when engaging with others.
• Keyboarding and Microsoft Office proficiency.
• Strong verbal and written communication skills.
• Ability to multitask, stay organized, and solve problems efficiently.
• Professional demeanor and ability to maintain focus in emotionally charged situations.
• High school diploma or GED.
• Successful completion of a background check and drug test, including education and previous employment verification.

Nice To Haves

• Background in health and welfare benefits or similar support roles.

Responsibilities

• Assist participants with retirement and pension benefit questions.
• Explain benefit information, required documentation, and next steps.
• Manage and process retirement cases accurately and within established timelines.
• Review retirement documentation for completeness and accuracy.
• Respond to participant inquiries through phone calls, team chats, and emails.
• Navigate multiple systems while maintaining accurate case information.
• Follow established procedures and meet required deadlines.
• Collaborate with team members to support timely and accurate case resolution.

Benefits

• Paid training.
• Health benefits for the employee and family, including medical, dental, and vision, starting on day 1.
• Paid time off (PTO).
• Weekends off.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• May be eligible for a bonus or incentive based on business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED