Retention Technician

Agiliti Health•Atlanta, GA

3d•Hybrid

About The Position

Retention Laser Technicians maintain a professional relationship with all physicians, hospital staff, physicians’ office staff and other personnel both in appearance and behavior. A Retention Laser Technician’s role is to make sure they have a clear understanding of market physicians’ engagement with Agiliti services. The Retention Laser Technician role needs to make certain physician needs are met and communicated to the Operations team. The Retention Laser Technician is also responsible for all duties of a Laser Technician while handling surgical case assignments, while helping Agiliti understand what is needed to maintain their business. Work with strategic surgeons and the ROM team to resolve service concerns that arise. Will spend up to 80% of your time supporting surgical cases in the assigned Division, and report all activity in Customer Relationship Management the remainder 20% of the week, which will be reserved as an office day. Assist sales in onboarding newly added surgeons. Maintain a relationship with key OEM partners who can help support our physicians. Explain and demonstrate clinical benefits of strategic Agiliti offerings. Primary Objectives and Responsibilities Serves as the physician contact for strategic surgeons who need support in the Division they are assigned. The Retention Laser Technician will work with surgeons while performing surgical cases. These duties can be in-services, laser education, case support, surgeon problem resolution and CRM data entries. Works to become a subject matter expert with assigned lasers. Present in operating room during procedures; level of involvement in procedure is subject to physician demands. Removes, cleans, disinfects, and sterilizes all surgical equipment after procedures. Ensures operational excellence of all vehicles and equipment by communicating defects or necessary maintenance to key stakeholders in a timely manner. Transports equipment to ensure that it is in the right place at the right time for necessary procedures. Completes daily administrative tasks such as creating and closing work orders to obtain purchase orders, finalizing equipment logs, processing timecards, incident reporting, expense reporting, and any additional paperwork. Maintains a clean and safe work environment and complies with health and safety protocols. Obtains various certifications upon onboarding process and keeps current on certifications as needed. May be required to obtain additional certifications based on market demand. Maintains Department of Transportation and CPR certification. Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule. Ability to travel within the assigned Division. Complies with HIPAA regulations in all matters.

Requirements

High school diploma or equivalent required.
Must hold a current, valid, and unrestricted driver’s license.
Must have a safe driving record based on Agiliti policies.
Must be able to lift up to eighty pounds and push or pull up to one hundred pounds.
Must be able to stand and/or sit for long periods of time.
Must be able to bend and reach repeatedly.
Able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
Prioritizes customer service; willing to go above and beyond to ensure prompt and courteous service.
Demonstrates effective interpersonal communication skills with a variety of audiences.
Displays consistent conflict resolution skills.
Exhibits excellent organizational skills with a high attention to detail.
Displays the ability to work independently and reliably.
Exemplifies teamwork and shows respect for others.
Proves the ability to adapt to an everchanging work environment.
Operates with a proactive approach towards safety in compliance with all company policies and regulations.
Preserves a clean and safe work environment.

Nice To Haves

Prior medical, EMT, Surgical Technologist, or military experience preferred.
Prior experience with lasers or operating room.

Responsibilities

Maintain a professional relationship with physicians, hospital staff, physicians’ office staff and other personnel.
Ensure a clear understanding of market physicians’ engagement with Agiliti services.
Ensure physician needs are met and communicated to the Operations team.
Perform all duties of a Laser Technician while handling surgical case assignments.
Help Agiliti understand what is needed to maintain their business.
Work with strategic surgeons and the ROM team to resolve service concerns.
Support surgical cases in the assigned Division (up to 80% of time).
Report all activity in Customer Relationship Management (CRM) for the remaining 20% of the week (office day).
Assist sales in onboarding newly added surgeons.
Maintain a relationship with key OEM partners.
Explain and demonstrate clinical benefits of strategic Agiliti offerings.
Serve as the physician contact for strategic surgeons requiring support in the assigned Division.
Work with surgeons during surgical cases, including in-services, laser education, case support, and surgeon problem resolution.
Complete CRM data entries.
Become a subject matter expert with assigned lasers.
Present in the operating room during procedures, with involvement subject to physician demands.
Remove, clean, disinfect, and sterilize all surgical equipment after procedures.
Ensure operational excellence of vehicles and equipment by communicating defects or necessary maintenance.
Transport equipment to ensure it is in the right place at the right time for procedures.
Complete daily administrative tasks such as creating and closing work orders, finalizing equipment logs, processing timecards, incident reporting, and expense reporting.
Maintain a clean and safe work environment and comply with health and safety protocols.
Obtain and maintain required certifications, including Department of Transportation and CPR.
Obtain additional certifications based on market demand.
Work flexible hours, including evenings, weekends, holidays, and emergency off-hours.
Travel within the assigned Division.
Comply with HIPAA regulations.