Retention Specialist

EDSI (Educational Data Systems, Inc.)•New York, NY

2d•$55,000

About The Position

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Retention Specialist position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. As Retention Specialist, you will provide support and assistance to program clients in all areas related to gaining and/or retaining employment and career advancement. You will also focus on job retention follow-up and support. Pathways for Access to Careers and Employment (PACE) Workforce Development Program focuses on maximizing education, training, and career exploration for participants so they can develop well-rounded and adaptable skills that will position them for success across multiple industries and roles and connect them to employment that align with their interests and goals.

Requirements

Ability to prioritize tasks and document visits and contacts
Demonstrated telephone, computer, and written communication skills
Ability to maintain flexibility as needs of contract or contractor require
A working knowledge of Microsoft Windows, Word, and Excel
Bachelor’s degree or equivalent experience

Nice To Haves

Sales or marketing experience an asset

Responsibilities

Focus on one-on-one outreach and follow-up to ensure job retention which includes overseeing client activities and assisting with workshop schedules
Accurately complete required documentation for enrollment including individualized assessment of work, family and personal development needs and opportunities
Build professional one-on-one working relationships with clients to assist in eliminating challenges that are hindrances to obtaining and retaining employment
Provide referrals to appropriate community service or social service agencies when needed
Encourage clients to participate in and follow through with planned activities as outlined in contract with funding agency including creating solutions to client attendance problems
Maintain organized database of clients and keep detailed documentation of all contacts with clients as specified by contractor
Share information with appropriate staff and/or funding agencies
Provide consistent and comprehensive case management and follow-up, ensuring that post-placement contacts are made as required by specific contract including coordinating with client retention services and accommodating client work schedules
Assist in the preparation of project reports as needed
Help to ensure that positive outcomes and goals are met as required by contract
Other opportunities as available