Retention Specialist

Progress Residential • Tempe, AZ

2d

About The Position

As a leading property manager of single-family rental homes nationwide, Progress Residential takes great pride in creating an enjoyable living experience for its residents and an empowering, people-first culture for its team members. The Retention Specialist is a member of the Property Management department and functions as the primary coordinator of lease renewals and resident engagement in the market. This role involves building rapport with residents, managing communication flow related to lease renewals, and coordinating the timely completion of all lease renewals. The specialist will also represent the company to current residents, explain lease agreements, and understand customer needs.

Requirements

• High School graduate required
• Must have proven inside sales experience
• Persistent approach with strong customer service skills
• Strong phone presence and experience facilitating dozens of calls per day
• Honest, ethical, and able to maintain confidentiality in a business setting when necessary and required
• Able to multi-task, prioritize, and manage time effectively
• Able to thrive in a dynamic, fast-changing, growth environment
• Fosters teamwork and mutual respect throughout the company
• Interacts productively in person and through technology with co-workers, team members, management, and other company personnel daily to accomplish duties and responsibilities
• Computer literacy, able to comfortably navigate new technology and competency in MS Office a must
• Flexible schedule required which may include evenings and weekends based on business needs

Nice To Haves

• Associate degree preferred
• Bi-lingual Spanish is a plus
• Property management experience a plus
• Previous use of Yardi Voyager a plus

Responsibilities

• Builds rapport with residents and manages all communication flow related to lease renewals.
• Meets and/or exceeds daily, weekly, and monthly renewal performance and measures.
• Coordinates the timely completion of all lease renewals for review by the Lease processing team.
• Effectively communicates the lease renewal process, month to month, and lease renewal status with residents.
• Has a thorough and detailed understanding of Progress Residential lease renewal process.
• Represents the company to current residents and others in a courteous and professional manner – always putting customer service first.
• Has a strong understanding of Progress Residential lease agreements and can accurately explain them to existing residents in a user-friendly manner.
• Understands customer needs and requirements.

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED