Retention Specialist

Optimum•Tyler, TX

7d•Onsite

About The Position

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! Job Summary If you are looking for a career that will allow you to better partner with customers, so you are a true advisor- look no further! A Retention Sales Representative is responsible for saving and retaining customers who are requesting to disconnect or downgrade service. Every call is a sales opportunity that can lead to a great impression of the Optimum brand. The Specialist will be required to educate & offer products and services that would most benefit the customer. Great base + commission opportunity!

Requirements

High School diploma or GED required.
Call center experience required.
Must be comfortable working in a fast-paced, conflict resolution environment and have the necessary skills to consistently perform to Optimum standards.
Must be able to exhibit written and oral communications skills to a standard as set by Optimum.
Computer skills using Windows based systems, including databases & billing systems required.
Applicants must live within a 50-mile radius from their designated Training Center located at 6151 Paluxy Rd, Tyler, TX 75703
Applicants must be authorized to work for ANY employer in the U.S.

Nice To Haves

previous technology and/or cellular sales or equivalent experience preferred.
Ideal candidates must be highly motivated and enjoy working in a challenging sales performance-measured, commission driven environment.

Responsibilities

Demonstrate product and service knowledge while utilizing high value selling skills to meet Optimum technology, product, and service sales retention targets, in a commission driven environment, by retaining customers who are at risk of terminating service or rewarding loyal customers, through explanation of the overall value, features and benefits of all products and services offered by Optimum, including communicating competitive offers to customers for comparison.
Utilizing tools and resources, as well as navigate the multi-product customer billing systems, to interpret and explain to the customer current and historical information contained within the system in response to any customer-related inquiries.