Retention Specialist II (Nevada RE License Required)

Progress Residential • Las Vegas, NV

32d

About The Position

As a leading property manager of single-family rental homes nationwide, Progress Residential takes great pride in creating an enjoyable living experience for its residents and an empowering, people-first culture for its team members. The Retention Specialist II is a member of the Property Management department and functions as the primary coordinator of lease renewals and resident engagement. This position must hold a real estate license and property management permit for the state of Nevada.

Requirements

• High School graduate
• Nevada Real Estate license & property management permit required.
• Must have proven inside sales experience
• Persistent approach with strong customer service skills
• Strong phone presence and experience facilitating dozens of calls per day
• Honest, ethical, and able to maintain confidentiality in a business setting when necessary and required
• Able to multi-task, prioritize, and manage time effectively
• Able to thrive in a dynamic, fast-changing, growth environment
• Fosters teamwork and mutual respect throughout the company
• Interacts productively in person and through technology with co-workers, team members, management, and other company personnel daily to accomplish duties and responsibilities
• Computer literacy, able to comfortably navigate new technology and competency in MS Office a must
• Flexible schedule required which may include evenings and weekends based on business needs

Nice To Haves

• Associate degree preferred
• Bi-lingual Spanish is a plus
• Property management experience a plus
• Previous use of Yardi Voyager a plus

Responsibilities

• Builds rapport with residents and manages all communication flow related to lease renewals
• Meets and/or exceeds daily, weekly, and monthly renewal performance and measures
• Coordinates the timely completion of all lease renewals for review by the Lease processing team
• Effectively communicates the lease renewal process, month to month, and lease renewal status with residents
• Has a thorough and detailed understanding of Progress Residential lease renewal process
• Represents the company to current residents and others in a courteous and professional manner – always putting customer service first
• Has a strong understanding of Progress Residential lease agreements and can accurately explain them to existing residents in a user-friendly manner
• Understands customer needs and requirements.

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED