Retention Representative

TEKsystems • Concord, CA

1d • Onsite

About The Position

Join our dynamic Inside Sales Team and make a meaningful impact by helping seniors maintain independence and safety. This role offers exceptional earning potential with warm leads only (no cold calling required). Be part of a company with over 70 years of trusted leadership in the medical alert industry.

Requirements

• Sales & Customer Engagement/Customer Service Excellence/Lead & Database Management

Responsibilities

• Respond to inbound sales inquiries from interested prospects
• Contact warm, web-generated leads with high conversion potential
• Close sales using proven relationship-building techniques
• Take ownership of customer retention and prevent cancellations
• Handle inquiries related to service, billing, and account management
• Provide empathetic and solutions-oriented support across multiple phone lines
• Ensure a seamless and positive customer experience throughout the sales process
• Maintain organized records of leads and existing customers
• Implement systematic follow-up processes for pending leads
• Accurately place and process orders
• Track and report on sales metrics and performance indicators

Benefits

• Medical, Dental, and Vision coverage
• 401K with 50% company match
• 6 paid sick days annually
• Employee perks program (sports tickets, wellness benefits, etc.)
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees