Retention Rep - Inside - CB - CCI

Cox Enterprises•Wichita, KS

2d•$17 - $26•Onsite

About The Position

Cox Communications, Inc. is seeking a Client Solutions Retention Representative for Cox Business to help companies adopt new technologies that deliver mobility, scalability and growth. This role involves building relationships, creating lasting solutions, and helping businesses succeed while driving revenue. The position requires connecting with people and making an impact in a team-oriented environment.

Requirements

High School Diploma/GED and 3 years’ experience in a related field. (Alternatively, any level degree/certification beyond a HS diploma/GED and up to 1 year of experience; or 5 years’ experience in a related field in lieu of a degree).
Proficiency with computers and common business software.
Must work at a specified Cox location.

Nice To Haves

An associate degree or technical certification in a related discipline.
B2B sales experience with a proven track record of meeting quotas.
Background in revenue generation or customer retention roles.
Experience in the communications industry or with a major communications equipment vendor.

Responsibilities

Answering customer disconnect calls and resolving issues with creative solutions and attractive offers.
Answering customer billing calls and assisting with billing-related needs.
Driving additional revenue by focusing on customer needs and exploring upsell opportunities.
Making outbound calls to inform customers about referral programs, new products, enhanced packages, or to renew, save, or upgrade services.
Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify upsell opportunities.
Negotiating pricing, products, promotions, and terms with clients, performing calculations for fees, time periods, pro-rations, and competitive comparisons.
Troubleshooting and resolving service, pricing, or technical issues.
Working with sales support to find the best solutions and resolve installation or service challenges.
Educating customers on how to maximize their Cox Business products and services, including features, billing, and charges.
Managing sales orders with the sales support team and providing customer insights to the marketing team.

Benefits

Competitive salary and top-notch bonus/incentive plans.
Pro-sales culture.
Exceptional work-life balance.
Flexible time-off policies.
Accommodating work schedules.
Team environment with 3-4 days of real-life collaboration in the office.
Comprehensive healthcare benefits (medical, dental, vision) with multiple options.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies.
Comprehensive fertility coverage.
Adoption assistance.
Professional development opportunities.
Continuing education opportunities.
Access to financial wellness/planning resources.
Minimum of sixteen hours of paid time off every month.
Seven paid holidays throughout the calendar year.
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.