Retention Manager

Worldpay•Lakewood, CO

3d•$73,900 - $109,900

About The Position

This role leads a group of advisors that strive to make a positive revenue impact across our Worldpay for Business space while providing merchants with best-in-class customer experience. The Retention team is rooted in relationship building that focuses on cultivating lasting relationships with our customers, colleagues, and communities. We operate in a fast-paced ever-changing environment that requires attention to detail and creative solutioning. Creating value through products, services, education, and issue resolution is our focus. We bring exceptional value to our clients and our partners by offering a powerful combination of service, technology, reliability, and trust. Consistent engagement with our customers delivers an experience that enables businesses to thrive and succeed in the ever-changing payments world.

Requirements

Bachelor’s degree or equivalent experience
5+ years in financial services, preferably payments or merchant services
Strong knowledge of integrated payments, systems, and banking practices
Proficiency in Salesforce, Excel, and Outlook
Experience in client retention, account management, and revenue growth
Strong analytical, organizational, and workload prioritization skills
Effective communicator with ability to influence stakeholders and present clearly
Skilled in negotiation, issue resolution, and managing high-pressure situations

Responsibilities

Provide leadership for areas of responsibility including planning, coaching, recruiting, selection, performance development and mentoring.
Monitor staff performance, work with employees to implement goals and document progress, approve incentive compensation calculations and works with Human Resources on employee related issues.
Responsible for activities involved in selling products and/or services, developing new accounts and/or expanding existing accounts.
Participate in establishing financial goals, objectives and measurements to meet growth and retention targets.
Develop plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Ensure development and maintenance of long-term relationships with client base.
Partner with analysts and support staff to ensure that all team needs are met.