Retention and Engagement Specialist-

Volunteers of America Ohio & Indiana • Cleveland, OH

23d

About The Position

We are seeking a compassionate and motivated Case Manager to support veterans in obtaining and maintaining meaningful employment. This role places a strong emphasis on employment retention, working closely with veterans after job placement to ensure long-term success in the workplace. The ideal candidate is relationship-driven, resourceful, and committed to helping veterans achieve lasting self-sufficiency through stable employment.

Requirements

• High school diploma with human services or social services experience.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Conduct comprehensive assessments to evaluate veterans’ employment readiness, skills, and career goals
• Develop individualized service plans focused on job placement and long-term employment retention
• Build and maintain relationships with local employers to identify job opportunities for veterans
• Provide ongoing support to employed veterans to promote job retention, including regular check-ins, coaching, and problem-solving around workplace challenges
• Coordinate with employers and community partners to support successful job placements and continued employment
• Connect clients to supportive services such as healthcare, behavioral health, and workforce development programs
• Monitor client progress and adjust service plans to support continued employment success
• Maintain accurate and timely case notes and documentation
• Advocate on behalf of clients to reduce barriers to employment retention

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED