Retention Agent – Australian Market (Cyprus)
RMG Talent•Limassol, NC
•Onsite
About The Position
Manage and grow a portfolio of existing Australian clients by building strong relationships, driving re-deposits, and keeping clients active. The early shift is aligned with Australian business hours. The position is based on-site in Cyprus and supports the Australian retention desk of a well-established, fast-growing online trading company.
Requirements
- At least 1 year in a Retention or Account Manager role, ideally in forex/CFDs or online trading.
- Proven track record of hitting deposit or sales targets.
- Native or fluent English and a confident phone manner.
- Comfortable working the 05:00–14:00 shift.
- Based in Cyprus or eligible to work in Cyprus/EU.
Nice To Haves
- Knowledge of MT4/MT5.
- Australian market experience.
Responsibilities
- Manage a portfolio of existing Australian clients and build long-term relationships.
- Drive re-deposits and client trading activity to meet monthly targets.
- Reactivate dormant clients and reduce churn.
- Support clients with account queries, platform guidance, and market updates.
- Maintain accurate CRM records.
- Work closely with the Conversion, Support, and Compliance teams.
- Ensure all client communication meets regulatory and KYC/AML requirements.
Benefits
- EUR 2,500 base salary plus high, uncapped commissions.
- Early shift finishing at 14:00.
- Great culture and a supportive team.
- Clear career progression.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
