Retailer Support and Claims Intern (4 Months)

BMW Group • Richmond Hill, ON

1d • CA$47,000 - CA$49,000 • Onsite

About The Position

We believe in creating an environment where our interns really can learn by doing and where they are given their own areas of responsibility right from the start of their time with us. That’s why our experts will treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.

Requirements

• College or University diploma/degree
• Strong Current Automotive background
• Previous warranty experience
• Excellent communication and interpersonal skills
• Proven customer service and problem-solving skills
• Strong computer skills including Word, Excel, Access, PowerPoint
• Knowledge of Reynolds & Reynolds operating system
• Strong reporting and data collection skills

Nice To Haves

• Bilingual English/French would be an asset

Responsibilities

• Support Retailer network on warranty pertaining to all policies, goodwill, warranty systems, consumer application, & update of local database AS400.
• Responsible for identifying & updating all Retailer facing warranty information
• Provide Retailer & customer support for service relevant topics
• Responsible for warranty support systems
• Cross functional support for appeals
• Process claims BSI and Technical Campaigns
• Provide guidance to Retailer network on warranty policies, systems, application errors, foreign country service/ repair reconciliation
• Responsible for vehicle status updates (Written off, imported, and vehicle manipulations).

Benefits

• Flexible working models
• World-class office space
• Fresh & nutritious meals in our amazing fully staffed, and subsidized, onsite cafeteria
• Fully stocked coffee/tea bar

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree