Retail Yard Customer Service

Koopman Lumber Co Inc • Grafton, MA

2d • $17 - $20

About The Position

The Retail Yard Customer Service Representative is the welcoming face of the yard, helping customers, supporting smooth operations, and ensuring orders are handled safely and efficiently. The role combines customer service, order fulfillment, and yard operations to create a positive customer experience. The position is full-time and reports to the Yard Manager / Store Manager. Saturdays are required, with one weekday off, and Sundays off.

Requirements

• Valid driver’s license.
• Ability to pass a fit-for-duty physical.
• Strong customer service and communication skills.
• Ability to follow instructions, read orders, and do basic math.
• Knowledge of safe lifting and material handling practices.
• Commitment to safety, teamwork, and company values.
• Able to stand up to 8 hours per shift.
• Frequently lift, carry, push, or pull up to 75 lbs, with occasional lifts up to 100 lbs.
• Ability to bend, twist, squat, reach overhead, kneel, and maintain balance.
• Good manual dexterity and vision.

Responsibilities

• Greet and assist customers with orders, returns, and product questions.
• Pull, load, and inspect materials accurately and efficiently.
• Safely operate forklifts and other equipment for loading and unloading.
• Support drivers with loading and unloading deliveries and processing returns.
• Maintain product knowledge, including pricing and new inventory.
• Keep the yard safe, clean, and well-organized.
• Complete reports, including order checks, receipts, and inspections.
• Promote teamwork and assist in other areas when needed.
• Participate in company-sponsored training programs.

Benefits

• Competitive pay and full benefits, including health, dental, vision, disability, 401(k) with match, and employee discounts.
• Sundays off and a weekday off when working Saturdays.
• Training and professional growth opportunities.
• Supportive culture at a family-owned, community-focused company.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed