Retail Visual Merchandiser

Tender Loving Empire • Portland, OR

4d • Onsite

About The Position

Tender Loving Empire (TLE) is seeking a creative, highly organized, and passionate Retail Visual Merchandiser to join their team. This role will be instrumental in bringing TLE's mission and values to life across their 7 retail stores. The Visual Merchandiser will shape how customers experience the stores by presenting products, celebrating makers and their stories, and ultimately impacting store performance. This is a hands-on role that requires a strong visual eye and a strategic approach to merchandising, working closely with retail teams to create beautiful, thoughtful spaces that encourage exploration, discovery, and connection.

Requirements

• Ability to read, write, comprehend, and speak English.
• Strong communication skills for interactions with customers and retail team.
• Ability to train others effectively.
• Ability to effectively present information one-on-one and in small group situations to customers, vendors, and other employees of the organization.
• Ability and comfortability using basic tools to uphold the integrity and beauty of our stores, displays, and fixtures.
• Ability to use and communicate effectively on Slack.
• Ability to use common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to analyze sales reports and adjust strategy accordingly.
• Able to stay motivated and work with minimal supervision.
• Ability to prioritize and multitask in a fast paced environment.
• Strong time management skills.
• High school diploma, GED or equivalent education.
• Minimum two years in a specialty retail and/or customer service role.
• Minimum one year in a visual merchandising role.
• Ability to work full time across all TLE locations including variable hours including early mornings, evenings, weekends and/ or holidays.

Nice To Haves

• Inspirational attitude and ability to create a motivating environment.

Responsibilities

• Develop creative and effective merchandising strategies for incoming products and product launches to support visibility, storytelling, and sales.
• Develop and execute seasonal and promotional floor displays in alignment with brand standards and to drive customer engagement and sales.
• Assist in the execution of seasonal window displays, including craft projects, window painting, display builds, and vinyl installations, and be responsible for product placement in windows.
• Maintain consistent merchandising standards across all retail locations, using the Merchandising Guide and in-person instruction, and regularly update the guide.
• Analyze sales trends and customer experience feedback to identify merchandising opportunities, develop solutions, and improve presentation, customer experience, and sales performance.
• Translate feedback and strategic direction from leadership into actionable merchandising plans and oversee their execution.
• Partner with Retail Managers to maintain organized backstock and stockrooms for efficient restocking and a safe workspace.
• Communicate merchandising updates, expectations, and changes to store teams to ensure alignment and consistent execution.
• Support store teams with product questions and issue resolution, including damages, markdowns, negative inventory, and missing product.
• Assist with inventory movements, transfers, and liquidations to support merchandising strategy and operational needs.
• Ensure stores and HQ have effective merchandising fixtures, props, and display materials.
• Consult on signage needs and placement to improve customer experience, communicate product information, and support sales.
• Provide customer service support as needed while working on the sales floor.
• Provide retail floor coverage as needed, including covering shifts to support store operations and staffing needs.

Benefits

• Vacation time accrual, eligible for use after 90 days of employment
• Front loaded sick time, 40 hours per year, eligible for use after 90 days of employment
• 9 Observed Holidays
• Generous employee discount
• Occasional show or event tickets
• 401k w/ up to 2% company match at 1 year of employment
• Health + dental benefits for Full Time Employees
• Working with a group of kind, hard-working, fun-loving, value-driven, talented humans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED