Retail - Truck Unload & Stocking

Michaels Stores•Gilford, NH

11d•Onsite

About The Position

The Retail - Truck Unload & Stocking team member provides friendly customer service, helps customers find products and solutions, and delivers a fast, friendly checkout experience. The role includes unloading trucks, stocking merchandise, supporting planogram processes, and maintaining merchandise recovery and store presentation standards. Truck unloading takes place between midnight and 3 a.m. on Mondays or Tuesdays. Stocking shifts start between 5 a.m. and 8 a.m., with an average minimum shift of four hours. Trucks are palletized, and sorting occurs in a climate-controlled work environment. Team members also assist with online order processes, promote the Rewards program and Private Label Credit Cards, support store safety and shrink programs, and follow company policies and procedures. The role is cross-trained in Custom Framing sales and production. The public retail setting is climate controlled, though some stock rooms may not be; occasional outdoor work may be assigned for cart retrieval or truck unloading. Work hours include nights, weekends, and early mornings. Applicants must be at least 16 years old and meet applicable legal requirements.

Requirements

Must be at least 16 years old.
Must satisfy applicable federal, state, and local legal requirements of the job.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Promote the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including merchandise returns and general store recovery, to support a well-merchandised and in-stock store.
Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others respectfully, maintain a positive attitude, promote the organization’s vision and values, and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.