Retail Training Manager - Charlotte, North Carolina
About The Position
The investment in training and education for Sephora employees is unparalleled in the retail industry—both in product knowledge and in career development. Our Retail Engagement and Optimization department is integral to the success of the company because we strongly believe that investing in our employees as beauty experts is what sets us apart. From leadership skills to client service and selling techniques, the Retail Training Manager team within the department delivers store-based training programs, focused on linking business to behaviors, resulting in sustained behavior change that support key business initiatives and help the company achieve its goals. As a Retail Training Manager within the Retail department, you will be responsible for delivering training programs to Sephora and Sephora@Kohl’s store teams. Your focus will be on leadership development, coaching, client service, and selling skills. These trainings promote lasting behavior change that supports key business initiatives to help the company achieve its business goals. Reporting to the Senior Manager, Retail Training, you will manage and execute consistent, engaging, and effective facilitation across a variety of training methods and channels.
Requirements
- Exempt level store leadership experience or higher (e.g., store manager/assistant store manager or above.)
- Proven ability to facilitate learning experiences and engage diverse audiences, including leadership teams and large group settings. Strong facilitation and coaching skills are required.
- Proven ability to collaborate and leverage strong partnerships at all levels in and outside of the organization.
- Proven ability to demonstrate managerial courage and effectively share, receive, implement feedback, with various levels of employees while role-modeling client service standards, leadership skills and product expertise.
- Demonstrates proven ability to effectively plan and align, manage multiple projects, and logistics simultaneously.
- Thrives in a highly autonomous environment while demonstrating effective decision-making skills.
- Demonstrated excellent interpersonal, communication and command skills and understanding of how people learn.
- Takes initiative to focus on self-development; demonstrated continuous improvement mindset.
- Champion Sephora’s People and Inclusions initiatives in order to leverage people’s differences to strengthen trust, engagement, and overall performance.
- Ability to connect learning outcomes and behavior change to business objectives and field performance.
Nice To Haves
- Cosmetic industry experience preferred but not required.
Responsibilities
- Facilitate dynamic in-person training to support ongoing skill building and development. This includes onsite training, coaching, and feedback both in your local market and traveling to remote markets.
- Demonstrate expert-level facilitation through engaging learning experiences that drive skill development, knowledge retention, and behavior change.
- Support key business initiatives by delivering behavior-focused training on a range of topics, including leadership development, client service and selling, new store openings, and other company priorities and rollouts.
- Provide direct, clear, and solution-based in-session coaching and development to store leaders and other attendees during training sessions.
- Serve as an expert facilitator, instructor, and coach, adapting training delivery to meet the specific needs of diverse audiences while maintaining the integrity of learning outcomes.
- Execute a wide variety of virtual instructor-led trainings on various topics, catering to a full range of audience types, including different positions and varying experience and skill levels.
- Serve as an expert facilitator, instructor, and coach. Bring training content to life through engaging facilitation techniques that create meaningful and effective learning experiences.
- Proficiently leverage virtual training platforms (e.g., Zoom, Teams, Mentimeter) to effectively set up, manage, and execute training sessions.
- Provide personalized feedback and real-time coaching to support learner development and skill application.
- Facilitate peer-to-peer feedback to enhance future learning experiences.
- Hold recurring planning meetings with Sephora and Sephora@Kohl’s District Managers to discuss and align on a training strategy tailored to the specific needs of each market. Provide market-themed feedback and insights to inform and influence future visit strategy.
- Provide solution-based feedback and input to retail business partners to address training needs and gaps in support of continuous improvement and ROI for all training programs.
- Manage and monitor administrative responsibilities, communications, schedules, travel, expenses, and budgets while staying current on store communications, Daily Doses, initiatives, and rollouts to deliver relevant, impactful, and up-to-date training experiences.
Benefits
- medical, dental, and vision coverage
- disability and life insurance
- 401k with 4% match
- FSA and HSA programs
- Student Debt Retirement plan
- vacation paid time off
- sick paid time off
- protected leave
- access to training
- tuition reimbursement
- leadership development
- 30% discount on all merchandise/services
- opportunities for free product or “gratis”
- flash sale discounts on LVMH brand products
- free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse
- volunteer and donation matching
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
