Transportation Blvd - Retail Thrift Store Assistant Manager

Goodwill of Greater Cleveland & East Central Ohio•Garfield Heights, OH

60d

About The Position

Are you a people-focused leader who's passionate about retail and community impact? Join our team as a Retail Thrift Store Assistant Manager and help drive daily store operations that make a real difference! In this role, you'll support the Store Manager in overseeing all aspects of store performance, including merchandising, customer service, inventory, donations, and team development. You'll play a key role in creating a positive and inclusive environment where employees and customers feel valued.

Requirements

1+ year of retail management or supervisory experience (or demonstrated growth in similar roles).
Strong leadership, communication, and problem-solving skills.
Solid computer and point-of-sale (POS) system knowledge.
Excellent organization and time management abilities.
A customer-first mindset and enthusiasm for working in a mission-driven environment.
Must have a valid driver's license and auto insurance
The ability to work nights, weekends, and some holidays is a must
Previous experience in retail management
Experience with personal computers

Nice To Haves

Knowledge of a variety of merchandise (brand names, antiques, collectibles, etc.) is a plus!

Responsibilities

Support daily store operations, including donation collection, processing, and merchandising.
Lead by example in delivering exceptional customer service and resolving issues with professionalism.
Supervise, train, and motivate team members to achieve goals and maintain a positive culture.
Process sales accurately using the POS system and handling cash responsibly.
Manage inventory, stock rotation, and store presentation to maximize sales.
Maintain a clean, safe, and welcoming environment for staff and customers.
Step in as acting Store Manager when needed to ensure smooth operations.
Promote our mission and values by fostering teamwork, integrity, and respect.