Thrift Store Manager

Armed Services YMCA of The U S A•Fort Bragg, NC

About The Position

To manage and oversee the operations and administration of the Armed Services YMCA Thrift Shop on Fort Bragg under the supervision and direction of the Executive Director of The Armed Services YMCA. The Manager agrees to perform (but is not limited) to the following duties. Section A: Thrift Store Operations: Part 1: Manager will be responsible for ensuring that all federal and state certifications and licensing, insurances, building codes, safety, audits, installation revalidation, updates to the SOPs, addendums, financial accounts, and business accounts are established and maintained as required. Program management will be regulated using applicable regulatory rules and regulations as mandated. Part 2: Ensure the thrift store and its programs are up to date and posted properly within the shop, via email, installation events and briefings, social media, and community activities. Section B: Employee Management: Part 1: Will be responsible for ensuring that employees understand and adhere to the Standard Operating Procedures, policies, guidelines, and Armed Services YMCA employee handbook and code of conduct. Part 2: Works with HR department to ensure all employees go through approved hiring process, all paperwork is completed, and all onboarding steps are taken. Part 3: Will conduct and document staff meetings, performance evaluations and reviews, interviews, and employment terminations in coordination with Executive Director. Part 4: Will organize employee functions and events. Responsible for periodic appreciation luncheons, board meetings, and events. Section C: Volunteer Management: Part 1: Coordinate all volunteer operations and recruitment. Ensure all volunteers are onboarded through ASYMCA onboarding. Work with volunteers to track and approve volunteer hours. Part 2: May be able to organize volunteer appreciation luncheons and events. Coordinates with the Volunteers Organization(s) Point of Contact/Community Service Officers for hours, award submission, and volunteer positions. Will provide statement of completion of hours upon request. Section D: Safety and Security Management Part 1: Ensure fire safety and inspections are conducted monthly and annually as set by the Fire Inspector. Periodically observes the security monitors throughout the day, will make public announcements when necessary. Part 2: Manages POS software, computers and all vendor logins Part 3: Work alongside Executive Director on monthly budget and reporting Part 4: Preserves integrity of building access. Maintains key control on all property and locks. Ensure that the building and warehouse are secure at the end of each business day. Records each building key issued in a Key Log and has those entrusted with keys sign for them. Section E: Administrative Duties Part 1: Performs daily administrative duties that may include but are not limited to; answering the phone, managing social media, inputting data, updating instructions and information, making copies, use of the computer, and operates Microsoft Office and other software and filing. Section F: Financial Management and Reviews Part 1: Oversees all aspects of financial management. Responsible for proper control and accountability of all monies. To include banking, in-store cash, and credit cards. Will ensure that daily credit deposits and cash deposits are registered in our bank reconciliation. Actions cash register corrections and voids. Part 2: Ensures that end of day paperwork is completed by printing reports, balancing cash, and preparing bank deposits. May act as a bank courier as needed. Part 3: Performs and documents internal review on petty cash funds, cash register funds and bank reconciliation monthly. Section G: Miscellaneous Duties Part 1: Responsible for the procurement of all supplies and equipment for day-to-day business functions. Maintains a list of all store electronics to prevent loss, theft, waste, or destruction. Determines and coordinates with applicable agencies on the repairs and maintenance of any electronic equipment used by management. Part 2: Coordinates with Director of Public Works (DPW) for all maintenance, repairs, utilities, environmental and disposal management, and natural and cultural resources to submit work orders and non-urgent demand maintenance orders (DMO). Will register and attend DPW training classes as needed. Part 3: Will engage in daily customer interactions and services, via in person, over the phone and email. Will lead and resolve customer inquiries, comments, and complaints. Notifies ED of any issues pertaining to customers, employees, volunteers, or operational concerns.

Requirements

Must be a DOD ID Cardholder or be able to access Fort Bragg daily
Subject to a probationary/trial period
Must have specialized experience and/or knowledge of retail procurement, distribution methods, principles, procedures, and techniques of retail merchandising, store management, equipment, supervision, and practices.
Examples of creditable qualifying specialized experience include: One year managing a thrift store and/or non-profit organization.
Must have at least two years of management experience with demonstrated knowledge of planning, standardizing, or controlling operations in an assigned group.
Can develop, interpret, and apply policies, procedures, and operating standards for use in a non-profit thrift store.
Can communicate and provide technical advice on merchandising and operational matters pertaining to operations.
Must have at least two years of performing financial duties that support the processing of financial/accounting transactions using standardized procedures to include reviewing documents for accuracy and inputting financial/accounting information into an automated system and correcting invalid/incorrect transactions.
Must have at least one year of performing clerical work such as maintaining records; receiving and submitting paperwork; verifying data using various sources.