Thrift Store Manager

Friends of Switchpoint Inc•Layton, UT

3d•$20 - $22

About The Position

The Thrift Store Manager provides supervision, oversight and management of agency’s thrift store operations to generate revenues to support agency administration & programs. The Manager manages staff and volunteers, oversees sales, donations of merchandise, promotion of the store in the community, and internal fiscal controls.

Requirements

Requires ability to sit up to 3-7 hours per day with frequent walking, standing, bending, squatting, pulling and pushing.
Requires ability to keyboard at computer for up to 4 hours per day.
Occasionally may be required to lift items up to 10 pounds to a height up to 6 feet and 11-25 pounds to a height of 3 feet.
Occasionally may be required to carry items up to 30 pounds for distances up to 25 feet.

Responsibilities

Store Management & Merchandising
Develop and implement written procedures for store operations, including opening, and closing the store; procedures for accepting, sorting, pricing donations; security procedures for staff and volunteers, handling of cash, and other relevant procedures as needed.
Oversees the processing of donated items, manages the rotation of items and the disposal of donated items in a timely fashion.
Processes include sorting, tagging, displaying and disposing of donated items, providing leadership to staff and volunteers; sets standards for merchandise and communicates same.
Manages supply inventory and completes purchase orders as necessary.
Experience with “point of sale,” computerized sales & inventory systems
Contributes to the development of annual revenue projections and meets financial goals.
Understands budget management, controls petty cash expenditures.
Maintain and increase knowledge of resale, thrift, consignment, and retail trends through daily reading (e-mail list serves, publications) and participation in webinars, staff meetings, and periodic offsite training.
2. Staff Management
Coordinates the supervision, evaluation, and professional development of staff under manager’s direct supervision.
Assesses the store’s need for staff and volunteers.
Develops schedules for paid staff and works with the volunteer coordinator to ensure the development of a daily schedule of volunteer coverage to maintain adequate personnel at the store to accomplish tasks and respond to customers.
Trains and supervises store volunteers; helps with recruiting of volunteers.
Provides supervision for staff as indicated on the organizational chart for the department. Supervision to include regular and ongoing monitoring of work product and work habits; performance evaluations of individual staff as required by HR; review of job descriptions as required by HR; timely reporting to HR of performance excellence or disciplinary issues.
Maintains current knowledge of agency policies and procedures as they relate to personnel; monitor staff for adherence to policies and procedures; take corrective action as necessary to ensure staff complies.
Conducts regularly scheduled communication with staff to provide direction, guidance and oversight to personnel.
Consults with staff on a regular basis, addressing concerns and sharing ideas.
Provides timely direction and written and verbal feedback to staff.
Ensures staff is fully trained and competent to perform the elements of their job as defined by their job description.
Ensures staff is knowledgeable of agency policies and procedures and are compliant.
3. Marketing & Promotion
Analyzes sales and current inventory to provide projections and recommendations to retain customers and increase sales.
Oversees the display of merchandise inside the store to enhance the appearance and appeal of the store.
4. Customer Service
Provide service to internal and external customers according to standards and ensures staff and volunteers follow same standards.
Promote excellence in the customer service experience for all visitors to the thrift store through staff training.
5. Financial Management
Uses agency resources (financial and non-financial) prudently.
Acknowledges and follows financial policies of the agency.
6. Recordkeeping and Reporting
Report critical incident(s) immediately to Regional Director.
Collects data necessary to meet funding requirements and statistical reports.