Retail Territory Manager (Travel)

Lakeshore Learning Materials, LLC•Dallas, TX

5h•Hybrid

About The Position

We are seeking a Retail Territory Manager to lead a group of Lakeshore stores. In this role, you’ll build and grow strong Store Manager teams, hold every location to our brand and operating standards, and deliver your territory’s sales goals through the quality of that work. You’ll spend much of your time in our stores, coaching leaders, solving problems on the spot and making sure every teacher, parent and child who walks in has a great experience. This role is for a hands-on multi-unit leader who measures success by the leaders they develop and the results their stores deliver.

Requirements

Bachelor’s degree, or equivalent combination of education and experience
5+ years of multi-unit retail management experience
5+ years leading people, including managing other managers
Track record of developing talent, building bench strength and planning for succession
Proven ability to hold a group of locations to consistent operating standards
Strong business sense, with the ability to read store reporting and find the execution issue behind the number
Proficiency in Microsoft Office, including Word and Excel
Ability to travel regularly within the territory up to 75% each week and work productively from remote locations

Nice To Haves

10+ years of multi-unit retail leadership, including managing managers
You lead by example and give clear, consistent feedback
You hold the line on standards while building a team people want to stay on
You take real pride in recognizing great work and delivering a great guest experience

Responsibilities

Recruiting, developing and retaining Store Managers, building a bench of future leaders and coaching your managers to do the same on their own teams
Setting clear expectations for store leaders and managing performance through regular feedback, development plans, recognition and corrective action
Leading planned store visits with a clear agenda, documented follow-up and verified closure on open items
Holding every store to Lakeshore’s brand and operating standards, including visual sets, inventory accuracy, shrink, safety and compliance
Bringing company sales programs and institutional outreach to life in every store, launched on time and sustained after launch, and reporting back on what worked and what needs to change
Planning labor and managing payroll and expenses ahead of promotions, holidays and seasonal peaks without compromising the guest experience
Owning the guest experience across your territory, coaching teams to customer-first service and closing the loop on guest feedback