Retail Technology & Store Operations Specialist

ASG•New York, NY

10d•Hybrid

About The Position

Associated Supermarket Group (ASG) has an excellent opportunity for a Retail Technology & Store Operations Specialist to review best practices with store managers/owners on maintaining Price Changes/Downloads. The Retail Technology & Store Operations Specialist visits stores to go over the Unbillable report (items they are trying to order that no longer exist). Create power point reports for “Special Pricing Projects.” The Retail Technology & Store Operations Specialist will assist with training store personnel during new store opening to assure the store is ready to open on time. This person will also assist in assuring the stores follow all the new ASG programs the owners have opted into. ASG provides retail solutions to independently owned grocery stores in the Northeast and mid-Atlantic regions, providing distribution, marketing, merchandising, promotional services, and store financing. A relationship with ASG allows independently owned and operated stores to take advantage of the economies of scale normally available only to larger supermarket chains. ASG’s supermarket banners include Associated, Associated Fresh, Compare, Compare Fresh, Met Foods, Met Fresh, Pioneer and other independently named stores. Join us and be part of a company that is shaping the future of retail operations. Flexible work from home options available.

Requirements

High school diploma required
Two or more years’ experience working in the Supermarket front-end.
Valid Driver’s License.
Ability to travel to Stores in NJ and PA area (50+ miles) including overnight travel.
Excellent verbal and written communication skills
Willingness to adapt to changing customer demands and business requirements.
Exceptional attention to detail.
Strong problem-solving skills to address customer issues effectively.
Ability to work collaboratively with a diverse team and support team goals.
Have Cultural Awareness to understand an appreciation of cultural differences to provide culturally sensitive support.
Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).

Nice To Haves

associate or bachelor’s degree preferred.
Ideal candidate with residence in New Jersey.
basic Spanish a plus.
POS knowledge ( LOC, Encore, MCR, other ) a plus.

Responsibilities

Contact owners to set up training classes with store personnel for price change best practices, iPad, OTC, Instacart, App Card, in addition to credit card processing onboarding.
Gather store information/maintain Salesforce – store email, POS Provider, Credit Card Processor, e-Commerce, and Loyalty.
New store openings – assist and train with back scanning/adding in items into POS prior to opening.
Assist with hanging signs & shelf tags.
Make sure systems are tested – Credit Cards, EBT, OTC, Meat/Deli Scales network file updates.
Check all sales items against circular to ensure price accuracy prior to store opening.
If the store is listed as a top offender on the unbillable report, go over how to identify shelf labels that are discontinued.
Contact POS company with any download issues.
Go over price change timeline – what day shelf labels and downloads arrive.
Teach owners how to read all the items on a shelf label.
How to tell if it is a new item, price change, or item change.
Does the store hang green discontinued labels?
Once the product sells through, is the store replacing the label with another product to fill the gap on the shelf?
Is the customer downloading price batches after shelf tags are hung?
Go over the importance of maintaining gross margin with proper shelf tag management.
Report on shelf label issues (description, category, size) to ASG pricing dept.
Send weekly Recap report to Technology Manager and VP retail Technology by Friday 4pm.