Retail Tech Support Specialist

Batteries Plus • California, MD

8d • Onsite

About The Position

We're looking for a Retail Tech Support Specialist to join our Batteries Plus teams in both Prince Frederick and California, MD. Someone who brings positive energy, great communication, and a steady hand when repairing phones and small electronics. Batteries Plus has spent decades becoming the go‑to destination for batteries, lighting solutions, and device repairs. With thousands of products and a growing national footprint, we're known for our expertise and for making life easier for our customers, businesses, and community partners. Our stores have a friendly, relaxed feel - we work hard, help each other out, and genuinely enjoy what we do.

Requirements

• At least 18 years old
• High school diploma
• Solid customer service or retail background
• Friendly, clear communicator
• Comfortable working on a team and adapting in a fast environment

Nice To Haves

• Previous phone/tablet repair experience is helpful - but we will train the right person

Responsibilities

• Greet customers, answer questions, and guide them to the right solutions
• Support retail sales by recommending helpful add‑ons
• Learn and perform device repairs (phones, tablets, etc.)
• Test, install, and replace batteries in everything from watches to vehicles
• Troubleshoot tech issues so customers leave confident and satisfied
• Keep the store organized, stocked, and running smoothly

Benefits

• Employee discounts you'll actually want to use
• 401(k) plan to support your future
• Sign-on bonus after completing training
• A company that believes in development, teamwork, and promoting from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED