482 - Retail Team Member II - FT - South Bluffton

Goodwill Industries of Upstate/Midlands South Carolina•Bluffton, SC

2d•Onsite

About The Position

This position is responsible for delivering an Amazing Customer Experience (ACE) to all internal and external customers. The team member acts as an ambassador of Palmetto Goodwill and its I-CARE values (Integrity, Collaboration, Attitude, Respect, Excellence). They are expected to embrace learning and growth, enthusiastically participate in training and development, and celebrate diversity, inclusivity, and belonging. Key duties include receiving donations using the GRATIS method (Greet, Receipt, Assist, Thank, Invite back, Sort), sorting, pricing, and stocking hardline and softline donations, accurately using the point-of-sale system, recording transactions, meeting production goals, maintaining a clean work environment, and reporting security or theft issues to management. The role also requires compliance with agency policies, procedures, and safety standards, and performing other duties as assigned.

Requirements

Understand English; comprehend instructions provided in verbal and written form.
Read and comprehend Retail Production and Training manuals; follow process instructions effectively and efficiently.
Multi-task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.
Be a self-starter; work efficiently with minimal supervision after work instructions are provided.
Thrive in a dynamic, fast-moving environment.
Work effectively in a team-based environment; Interact professionally with customers and a highly diverse employee base on a regular and routine basis.
Work a flexible schedule, including weekends.
Have reliable transportation to and from work.
Basic computer skills including use of various retail related systems, understanding of basic programs.

Responsibilities

Deliver ACE (Amazing Customer Experience) to all internal and external customers.
Act as an ambassador of Palmetto Goodwill and its I-CARE values.
Embrace an expectation of learning and growth, enthusiastically participating in training and development.
Celebrate and support a culture of diversity, inclusivity, and belonging, ensuring team members feel respected, accepted, and included.
Enthusiastically receive donations from donors utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort).
Sort, price, and stock hardline donations for sale according to established expectations.
Sort, tag, and stock softline donations for sale according to established expectations.
Accurately utilize the point-of-sale system to complete the sale of merchandise, requesting customers to round up change for maximum mission impact.
Accurately record donations, production of merchandise, and specified tasks.
Meet established production goals corresponding to the role in the retail location.
Maintain a clean work environment.
Demonstrate proficiency of cashier, softline production, or donor services / hardline production roles through evaluation.
Report known or suspected security and/or theft problems to store management, appropriate District Manager, and/or Asset Protection department.
Comply with all agency policies, procedures, and safety standards throughout all work areas; maintain the same to meet CARF, Department of Labor, and other regulatory standards.
Maintain safety standards in the store and report any exceptions to store management.
Perform other job-related duties as assigned by a member of store management.