Retail Part Time Team Lead

Office Depot • Shelby, NC

6h • $9 - $17

About The Position

The Retail Team Lead is a part-time role at Office Depot focused on providing customers with solutions across products, technology, services, furniture, and print. The role builds customer relationships and trust by using provided training and sales principles to understand customer needs, promote the store’s offerings, and support customer satisfaction. The Team Lead contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The role supports store sales, visual merchandising, freight and logistics, and client satisfaction. It includes print-service operations and equipment use, merchandise processing, operational efficiency, loss-prevention compliance, associate coaching, and community outreach. The Team Lead is also a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include scheduled opening and closing shifts, securing the building and associates when management is absent, and completing related store-opening and closing processes. The position may require consent to periodic comprehensive background checks.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented approach, drive for results, sound decision-making, patience, and desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing duties and being scheduled for those shifts.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support the Print function and store sales; operate and assist associates with equipment in the Print Services area to complete client orders correctly and on time.
• Use communication tools to request support in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to support regular loss-prevention compliance and follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer-satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to improve client and customer retention.
• Develop personal selling skills and product knowledge using available sales and service tools to deliver total solutions.
• As an External Key Carrier or Leader on Duty, help ensure building and associate safety and security when management is absent.
• Perform scheduled opening or closing duties, including awareness of key performance indicators, guidance to improve results, store alarm activation or deactivation, and opening or closing processes.
• May assist with reviewing cash-handling, cashier, and merchandise-error logs, register voids, tax exemptions, and related cash-office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED