Retail Team Lead

Silver Key Senior Services•Monument, CO

3d•Onsite

About The Position

The Retail Team Lead serves as a key holder and shift leader for the Silver Key Thrift Store. This role is responsible for smooth day-to-day operations, consistent execution of Standard Operating Procedures (SOP), measurable donation processing productivity, and exceptional customer service during assigned shifts. As there is not a supervisor on-site daily, this position operates independently with accountability while maintaining consistent communication with the Retail Sales Director, who provides weekly oversight. This role requires physical stamina, operational focus, trend awareness, and the ability to lead volunteers with both warmth and accountability in a fast-paced, community-centered retail environment.

Requirements

High School Diploma or equivalent
Two or more years of retail and cash handling experience
Two years of volunteer leadership experience
Good proficiency in the use of a Point of Sale register
Proficiency in Microsoft Word applications
Strong verbal and written communication skills
Analytical skills
Interpersonal skills
Ability to read and interpret documents such as safety rules, operating maintenance instructions and procedure manuals
Ability and comprehension of basic math including percentages and fractions
Capable of interpreting appropriate retail sales data from management
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Must possess and maintain a Colorado Driver's License
Employment is contingent upon successful completion of a drug screen and background checks
Knowledge of Silver Key Senior Services mission statement, policies/procedures, business-specific software, and safety regulations

Nice To Haves

Additional college coursework in business, retail management, or related field preferred - or equivalent professional experience demonstrating increased responsibility
A passion and knowledge of both classic and current fashion trends
Ability to identify items of value and merchandise efficiently and creatively
Attention to detail and strong organizational skills
Previous thrift store experience a plus

Responsibilities

Creates an extraordinary customer service experience by providing a warm and welcoming store that is clean and organized.
Serves as key holder and assumes responsibility for store operations during assigned shifts.
Executes and upholds all Standard Operating Procedures consistently.
Trains, supports, directs, and works alongside volunteers to carry out the day-to-day operations and reinforce productivity standards.
Maintains consistent donation processing and ensures daily production expectations are met.
Balances customer service, volunteer coordination, and processing momentum.
Responsible for daily cash handling, register reconciliation, and deposits as assigned.
Works closely with Retail Director to carry out changes that support the growth of the store and volunteers.
Contributes to a work atmosphere that is safe, productive, efficient and fun.
Regularly interacts with volunteers and is responsible for showing appreciation while providing clear direction and reinforcing store systems and expectations.
Might be asked to drive donations to other drop off sites or make deposits at the bank.