Retail Systems Security Technician

Johnson Controls•Los Angeles, CA

37d•$33 - $44•Onsite

About The Position

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment. This role is crucial for ensuring the proper functioning and maintenance of essential retail systems.

Requirements

Associate degree in Electronics and/or Networking, or career equivalent required; military experience preferred.
General knowledge of electronics required.
Strong understanding of Networking fundamentals.
Excellent written and oral skills.
Must have a valid driver’s license.
Working knowledge of MS Office and basic PC skills.
Highly organized, strong interpersonal skills, and ability to work independently.
Willing to obtain or have State License as required (State Dependent).
Must have a mechanical aptitude and be able to use hand and power tools.
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Strong organizational skills, positive attitude, and an ability to learn quickly.
Must be capable of working independently or as a team.
Ability to complete all JCI required EAS and Video trainings and certifications.
Ability to travel and work overtime as needed.
Able to read and interpret blueprints and Scope documents.

Nice To Haves

Networking Certification
3 years or more work experience installing or servicing IP cameras and DVR/NVR systems.
Highly adaptive to industry changes as they come and a strong work ethic.

Responsibilities

Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
Keep track of service calls via computer, including products serviced, work performed, hours, and parts utilized.
Maintain an accurate parts inventory at levels that ensure a first-time fix.
Demonstrate and train customers on how to use their equipment properly.
Keep the manager informed about customer satisfaction, potential sales opportunities, or recurring problems.
Perform other tasks as needed.
Order parts to maintain inventory and ship used parts after use.
Perform service on more complete integrated solutions.
Mentor and train others.