Retail Support Technician IV

C&S Wholesale Grocers • Rancho Cordova, CA

2d • Onsite

About The Position

The Retail Support Technician IV (RST) provides technology service and support to the company's customers. The RST supports the Retail Technology Help Desk providing Level 2 support and supports the full suite of Retail Technology services, programs, and solutions used by customers. The RST works with other team members and the Retail Services Leadership Team to demonstrate the Company's Values, execute the Company's Strategic Objectives, and continually elevate the Customer Experience.

Requirements

• Strong knowledge of supermarket operations including point-of-sale and back-office applications
• Strong technical/networking background
• Proficient in Microsoft Office Suite
• Able to build positive customer relations
• Good communication, verbal and writing skills
• Complex problem-solving skills
• Team player
• Associate Degree - General Studies
• 5-7 years of supermarket and/or technology experience

Nice To Haves

• Occasional overnight travel, driving, air travel

Responsibilities

• Provide technical and application support to the Company's Retailers for all solutions within the Retail Technology suite of services including back-office HQ and store applications, point-of-sale, sign/tag software, networking, etc.
• Provide hardware service and support for Retailer equipment including servers, computers, network, and point-of-sale.
• Provide Level 2 technical support to our Retailers when escalated from the Level 1 Retail Technology Help Desk team, and escalate to Level 3 Management when required.
• Provide Retailers with service that includes remote and on-site field support in Retail supermarkets.
• Provide basic application training to Retailers for the Retail Technology suite of services.
• Provide Retailers with counseling, advice, and recommendations on technology solutions and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree