Retail Support Team Specialist

DFCU Financial•Dearborn, MI

16h

About The Position

Are you passionate about supporting teams behind the scenes and ensuring smooth operations? We're looking for a full-time Retail Support Team Specialist to join our team! In this role, you'll assist front-line staff with research and problem-solving, handle member service requests remotely (excluding loans), and complete a variety of administrative and project tasks. If you thrive in a fast-paced environment, have strong attention to detail, and love helping others succeed, we’d love to hear from you! The Opportunity: We are seeking a full time Retail Support Team Specialist to join our team.

Requirements

High school diploma or equivalent
Minimum 2 years of progressively responsible platform sales and service experience in retail banking.
Demonstrated knowledge of retail financial products and services.
Proven time management skills.
Proficient in Microsoft 365.
Demonstrated analytical and problem-solving skills.
Able to initiate and embrace change.
Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.

Nice To Haves

two years of college or associate's degree preferred.

Responsibilities

Provide research, problem solving, and phone support to front line staff.
Handle member fulfillment requests.
Provide service support on membership matters and deposit accounts to remote members and potential members.
Conduct quality assurance for membership and deposit account documents and data.
Handle administrative assignments for specialty processes such as IRAs, deceased and fiduciary accounts, business accounts, document management, and remote wire transfers.
Recommend process improvements for internal and external member support.
Identify training needs based on trends in incoming requests.
Maintain a high level of policy, process, procedural, and product knowledge.
Maintain a high level of user knowledge on all retail banking systems.
Interface with other departments to provide problem resolution for members.
Special projects, system testing, and project tasks, as assigned.