Sr. Retail Support Specialist

The Cavco Family of Companies•Plano, TX

6d•Hybrid

About The Position

We are seeking a Junior Trainer – Field Support Specialist to join our Operations & Training team. This role is based out of Plano, TX and requires frequent travel to support multiple field locations. The ideal candidate will have a strong operational background and a passion for helping others succeed. This position focuses on delivering hands-on training, supporting daily workflows, and ensuring consistent execution of company processes across locations.

Requirements

2+ years’ experience in operations, administrative support, or similar role
Strong understanding of workflow processes and documentation accuracy
Proficiency in Microsoft Office (Excel, Word, Outlook)
Comfortable using video conferencing tools (Teams, Zoom, etc.)
Ability to learn and navigate operational and reporting systems
Strong basic Excel skills (data entry, filtering, reviewing reports)
Ability to manage email communication and scheduling independently
Comfortable working on a laptop in both office and field environments

Nice To Haves

Experience working with contracts or structured documentation preferred
Ability to train, coach, and communicate effectively
Comfortable working in a fast-paced, multi-location environment
Ability to travel approximately 75% of the time
Must be based in or willing to relocate to Plano, TX
Experience working in multi-location or field-based environments
Prior experience training or onboarding team members
Experience working with reporting systems or operational data
Strong problem-solving and organizational skills

Responsibilities

Deliver on-site training to operations and administrative teams
Provide virtual training sessions and follow-up support
Reinforce standard procedures and daily workflows in real-time
Train field teams on accurate and complete contract preparation
Reinforce proper handling of lender-related documentation and required forms
Help ensure documentation is complete, consistent, and aligned with process requirements
Identify and correct common documentation errors
Explain how documentation impacts approvals, funding timelines, and overall deal flow
Assist field teams with process-related questions and execution
Support error resolution and reinforce proper procedures
Provide hands-on guidance during day-to-day operations
Provide support coverage for locations as needed
Assist during high-demand periods or operational gaps
Identify trends in operational challenges and errors
Provide feedback to improve training and processes
Support continuous improvement across locations