Retail Support Specialist

FASHIONPHILE•Newport Beach, CA

21h•Onsite

About The Position

The Retail Business Support Specialist role at FASHIONPHILE will support the retail operation by managing all 'back of house' responsibilities. This includes inventory pulling, customer support, shipping out new products, and receiving new products and returns. The specialist will report directly to the local leadership team and work closely with the Sales Specialist. FASHIONPHILE aims to revolutionize the ultra-luxury fashion experience by creating a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. The company values diversity in its people, perspectives, and products, fostering creativity and innovation essential to achieving its mission and supporting customers both in-person and through digital omni-channel experiences. This position is for someone who embraces change, is authentic, and wants to make an impact.

Requirements

GED or equivalent experience
Prior Experience working in shipping and order fulfillment
Experience working in a fast-paced retail environment
Prior retail or operational experience handling product
Ability to lift/carry up to 30lbs
Basic computer skills
Ability to successfully multitask

Nice To Haves

Experience working with handheld scanners

Responsibilities

Unloading, sorting, unpacking, and breaking down boxes for all incoming packages from FASHIONPHILE Courier
Preparing customer products for shipping based on company packaging guidelines, including shipping labels
Pulling products for customers
Answering phones and supporting client scheduling
Scanning and organizing products
Processing customer & retail returns