Retail Support Specialist

Empire Marketing Strategies•Dayton, OH

17d•Onsite

About The Position

Empire Marketing Strategies is seeking a Retail Support Specialist to join their team in Dayton / Troy, Ohio. This role is crucial for supporting retail execution across an assigned territory. The specialist will be responsible for completing reset projects, maintaining shelf standards, and ensuring accurate product placement, pricing, and distribution. Key duties include setting and servicing promotional displays, collaborating with store teams, and providing territory-wide support through reporting and communication. The position also involves basic administrative tasks and working with the retail team to meet client, manufacturer, and retailer expectations. Empire Marketing Strategies has been a leader in delivering exceptional in-store execution for over 40 years, enhancing the customer experience in grocery retail. Operating in all 18 Kroger divisions across the U.S., they partner with top brands to optimize their presence in over 2,500 store locations. Their team thrives on tackling diverse challenges in the fast-paced retail industry, valuing dedication, talent, and a passion for excellence.

Requirements

High school diploma or equivalent required.
Current Driver’s License and clean Motor Vehicle Report required.
Knowledgeable, detailed understanding and consistent use of all available functions of handheld device.
Ability to operate a motor vehicle and travel regularly between work sites.
Prolonged periods of standing – 80% of the time.
Ability to change positions between sitting, squatting, standing and kneeling on a regular basis.
Regular lifting and moving up to 25-35 pounds from one location to another.
Occasional lifting and moving up to 40-60 pounds from one location to another.
Regular use of hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms.
Specific vision abilities required: close vision and ability to see objects, information on computer screens, and/or view written information, from distances of 20-40 feet.
Regular operation of a personal motor vehicle to and from work sites.
Regular operation of manual pallet jacks and hand trucks on work sites.
Proficiency with MS Excel, Company iPhone and applications.
Ability to write clear and concise correspondence.
Ability to accurately exchange information.
Excellent interpersonal and customer service skills.
Ability to operate autonomously, with strong personal drive for results.
Ability to effectively present information in one on one or group situations.
Ability to read and comprehend simple to sometimes complex instructions, correspondence, and memos.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Nice To Haves

1-2 years of CPG/grocery/retail industry related experience preferred.

Responsibilities

Complete retail reset projects, including refreshing merchandise on shelves following planogram guidelines, verifying pricing and retagging items, and documenting resets with photos.
Manage multiple reset projects across an assigned territory, installing new fixtures and removing old ones, and relocating excess merchandise.
Perform shelf maintenance, including rotating product for perishables and freshness checks, conducting regular checks of store shelf tags, and ensuring 100% distribution of approved items.
Sell and service principal accounts to ensure authorized items are on shelf, priced, and tagged properly.
Set up promotional displays according to customer regulations and manufacturer/client objectives, coordinating with Operations on promotional programs.
Execute point-of-sale material and Instant Redeemable Coupons.
Support the retail team by maintaining territorial records, reviewing sales reports, maintaining competitive awareness, and reporting information through proper channels.
Utilize reporting tools like PowerBI or Go Spot Check to report on goals and targets.
Establish and maintain rapport with store personnel and perform training demonstrations for customer employees.
Handle administrative duties such as timely communication via email and telephone, maintaining territory files, and exercising expense control.
Attend and participate in scheduled company meetings.