Retail Support Specialist (99, Main Office)

Foodland Super Market•Honolulu, HI

9d•Hybrid

About The Position

Foodland Super Market, Ltd is locally owned and operated and has been doing business in Hawai`i for over 75 years. Foodland is strongly committed to sharing our passion for extraordinary service, unmatched quality and innovation, and delivering exceptional food and shopping experiences to inspire our community. We are currently seeking a highly motivated, positive, and detail-oriented individual to join our team as a Retail Support Specialist.

Requirements

Strong analytical and organizational skills.
Customer-oriented approach and ability to build strong working relationships.
Excellent verbal and written communication skills.
High attention to detail with strong time-management abilities.
Ability to multitask and adapt to shifting priorities.
Effective problem-solving and decision-making skills.
Proficient in Microsoft Excel, Outlook, and Word; strong overall technology aptitude.
Ability to work with large data sets and multiple digital platforms.

Nice To Haves

Knowledge of grocery retail operations, vendor management, and pricing systems preferred.
Experience with margin analysis, cost control, compliance, or audit processes strongly desired.

Responsibilities

Provide support for master data applications including: Chaintrack HQ, Symphony GOLD (PIM), Celerant BRdata, NCR/Toast, Interscale.
Maintain item file integrity, including new item setups, promotional pricing, and ad planner verification.
Manage PLU directories for Meat, Seafood, Bakery, Service Deli, R. Field, and Produce departments.
Support Private Label pricing assurance.
Review, process, and validate product costs from vendors, distributors, and suppliers.
Monitor and update costs to ensure accuracy in pricing and margin calculations.
Support enforcement of strategic business rules, competitive pricing, and margin targets.
Generate reports on pricing trends, vendor performance, and margin analytics.
Assist with audits related to invoices, purchase orders, and cost records.
Provide guidance to store teams on cost-related issues and margin optimization.
Manage cost exception reporting and scan exception resolution.
Recruit, train, and support vendors in using electronic web-based tools for cost and item updates.
Provide ongoing supervision of vendor web participation.
Respond efficiently to store inquiries and provide solutions across pricing systems.
Assist merchandising and IT teams with workflow execution, system processes, and data accuracy.
Support additional company initiatives as assigned.