Retail Support Associate - Shoe Expeditor, Santa Anita - Full Time

Macy's • Arcadia, CA

1d • $17 - $21 • Onsite

About The Position

As a Merchandising Colleague, also known as a Front of House Colleague, you’ll play a critical role in delivering a seamless, inspiring in-store experience. You will be responsible for executing merchandise movement and placement strategies, enhancing the visual appeal of the sales floor, maintaining well-organized and shoppable displays, and ensuring that pricing and promotional signage is accurate and up to date. Your attention to detail and commitment to operational excellence will directly impact our customers’ experience. You’ll be a visible and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued. Collaboration is key to this role. You’ll work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity and making every customer feel welcome by greeting them with a smile and offering your help whenever needed.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to understand and communicate effectively with customers, co-workers, and supervisors
• Must be able to read and understand employment policies and safety rules/procedures in English

Responsibilities

• Executing merchandise movement and placement strategies
• Enhancing the visual appeal of the sales floor
• Maintaining well-organized and shoppable displays
• Ensuring that pricing and promotional signage is accurate and up to date
• Greeting customers with genuine hospitality and offering assistance
• Updating mannequins, resetting floor layouts, and aligning presentation with company directives
• Recovering the floor and fitting rooms
• Updating signs and pricing
• Replenishing merchandise
• Supporting any needed merchandise moves
• Sharing Loyalty program benefits
• Collaborating with the team to reorganize the department, restock merchandise, and prepare the space for the next day
• Understanding and communicating effectively with customers, co-workers, and supervisors
• Creating connection with customers, helping the store achieve sales goals, and participating in sales-boosting events
• Creating a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections
• Learning about products in the store and giving expert guidance to customers
• Acquiring new customers by opening credit accounts and sharing loyalty benefits
• Effectively using point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
• Working seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience
• Meeting daily sales goal challenges

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed