Retail Supervisor - Full Time (Toronto)

PUMA•Toronto, ON

6d•CA$24 - CA$27•Onsite

About The Position

This role is responsible for providing consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards. The Retail Supervisor is responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through effective planning, expense control, sales and service. They will assist the Store Manager and Assistant Store Manager with recruitment, training, development, and succession of high-performing employees. Additionally, this role manages payroll control and service-driven scheduling to maintain profitability while providing excellent customer service. The supervisor also manages merchandise opportunities, inventory, and shrink goals, handles incoming and outgoing merchandise, and ensures compliance with all Policies & Procedures. A safe, healthy, and compliant working and shopping environment is also a key responsibility. This position requires working non-traditional hours, including weekends, evenings, and holidays, with potential overtime.

Requirements

1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
Proven ability to exceed sales goals
Demonstrated ability to reason through complex issues
Ability to present information to large groups
Strong team player
Excellent communication skills
Ability to learn quickly
Computer skills, basic know-how about MS Office programs, and retail software
The ability to constantly walk and move about is required.
Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.
Ability to lift/carry, push/pull up to 30 pounds regularly.

Responsibilities

Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
Ensure the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees.
Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager.
Achieve or exceed inventory and shrink goals; manage physical inventory counts.
Handle and process incoming and outgoing merchandise.
Comply with all Policies & Procedures, operational core competencies and key accountabilities.
Maintain a safe, healthy and compliant working and shopping environment.
Work non-traditional hours; weekends, evenings, holidays; overtime may be required.