Retail Supervisor - Winter Season

Alterra • Winter Park, CO

4d • Onsite

About The Position

The Retail Supervisor's responsibility is to coordinate the daily functions of the retail store assigned to him or her as directed by the Retail Manager for that store. The Retail Supervisor is responsible for overseeing the employees assigned to his/her location, insuring an excellent, quality, and safe resort and mountain experience for our guests through the retail staff. He/she is part of the team that is responsible for the overall profitability of the entire store. He/she consistently follows policies and procedures as set forth in the Employee Handbook and in Retail Rental training.

Requirements

• Working knowledge of Microsoft Office and basic computer functionality required
• Must be available to work overtime, weekends, holidays and respond to emergency schedule changes, as business requires.
• Must able to speak and write English as a primary language.
• Excellent verbal and written communication skills required in dealing with guests, supervisors, fellow employees, managers, and other departments.
• Must possess a friendly, outgoing personality being able to approach guests with a positive attitude, a smile, and help them in their in-store needs, wants, and desires.

Nice To Haves

• Valid Colorado Driver’s License ad clean motor vehicle record desired.
• Retail merchandising experience desired, but not necessary.
• Guest Service experience, in some way, is desired, but not necessary.

Responsibilities

• Able to meet daily, weekly, monthly, and yearly sales goals.
• Performs goal setting and promotes up selling, add-on sales, and sell-through.
• Handles guests problems and complaints professionally and resolves them in such a way to ensure our guests receive an excellent, quality filled resort and mountain experience.
• Oversees the daily cash register operations and insures accurate end of the day procedures and accounting of revenue.
• Is a key holder for their specific location and is responsible for opening and closing when scheduled.
• Is responsible for maintaining store standards of cleanliness and staff behavior.
• Is responsible for maintaining neat and effective displays that promote sell-through.
• Is responsible for presenting the store merchandise in a pleasing, polite manner, to the guest and assists in satisfying their product needs, wants and desires in order to insure an excellent, quality, and safe resort and mountain experience.
• Assists the Retail Manager/Supervisor in recruiting, interviewing, and hiring department staff.
• Attends product knowledge clinics during the normal store operating hours and after closing hours as needed.
• Assists the Retail Manager in communicating with the Warehouse Supervisor and Buyer’s to insure the store is adequately stocked and supplied with sell-through merchandise.
• Enforces department policy on controlling internal and external shrinkage.
• Operates, with efficiency, the computer point of sale system, (cash register).
• Has excellent cash handling and credit card handling skills.
• Is a team player and understands and exhibits cooperation.
• Performs other duties as needed.
• Acts as the MOD in the absence of the Retail Manager to include managing staff in their location(s).
• Assists the Retail Manager in the hiring process.
• Assists the Retail Manager in creating the store schedule.
• Implements and encourages the retail employee incentive programs.
• Assists the Retail Manager in administering employee performance reviews and other duties as deemed necessary by the Retail Manager.
• Assists their Manager in effective and consistent discipline up to and including suspension if necessary. Understands, and completes required documentation as needed.
• Promotes and enforces with the retail staff the policies and procedures, as set forth in the Employee Handbook and Retail Rental training.
• Assists the Retail Manager in coaching and training the Retail Staff on a daily basis. This includes assisting with formal vendor product clinics, the beginning of season resort training and Retail Rental department orientations.

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED