Retail Supervisor - Full Time (Tropicana Atlantic City)
About The Position
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.
Requirements
- Understanding and demonstrating a high level of commitment and energy.
- Superior customer service skills.
- Ability to act as a positive role model.
- Ability to convey positive energy and enthusiasm.
- Ability to focus on guest interaction.
- Ability to evaluate service breakdowns using guest feedback, data, and behavior.
- Ability to communicate service breakdowns and team plans.
- Ability to facilitate opportunity-seeking meetings.
- Ability to immediately address service breakdowns and follow up.
- Ability to keep the team informed of promotions and events.
- Ability to develop skilled employees.
- Ability to set and enforce service standards.
- Ability to hold employees accountable.
- Ability to communicate and enforce company expectations, policies, procedures, department goals, and business strategy.
- Ability to address employee performance issues, coach for improvement, and provide feedback.
- Ability to use EOS data to improve the workplace.
- Ability to listen and respond to employees.
- Ability to recognize and reward performance.
- Ability to follow company policies, procedures, and industry regulations.
- Ability to maintain accurate employee records.
- Ability to complete performance reviews timely.
- Ability to take personal responsibility for creating an atmosphere of luck.
Responsibilities
- Demonstrate a high level of commitment and energy.
- Consistently demonstrate superior customer service skills and act as a positive role model.
- Convey positive energy and enthusiasm focusing on guest interaction.
- Continuously improve service by evaluating service breakdowns using guest feedback, data and behavior.
- Communicate service breakdowns and team plans in buzz sessions.
- Facilitate opportunity-seeking meetings to involve all team members in service improvements.
- Immediately address service breakdowns and follow up to ensure guest satisfaction.
- Keep the team informed of property promotions and events.
- Develop highly skilled, successful employees.
- Set realistic and measurable service standards and hold employees accountable.
- Clearly communicate and enforce company expectations, policies, procedures, department goals, and business strategy.
- Address employee performance issues, coach for improvement, and provide ongoing feedback.
- Use EOS data to improve the workplace, listen and respond to employees, and recognize/reward individual and team performance.
- Consistently follow company policies, procedures, and industry regulations.
- Maintain accurate and up-to-date employee records.
- Complete performance reviews timely.
- Take personal responsibility for creating an atmosphere of luck.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
