Retail Supervisor
About The Position
The Retail Department Supervisor is responsible for assisting the management team in maintaining a clean and well-merchandised Gift Shop. This role involves ensuring proper customer service, maintaining floor merchandising standards, and leading the team to achieve these goals. The supervisor will also assist in training staff on the POS system and sales transactions, maintaining opening and closing procedures, and fostering a positive work environment. Additionally, the role includes ensuring staff punctuality, creating daily work schedules, maintaining safety and cleanliness, handling transfers and damages, and completing special projects.
Requirements
- Understand, speak, and write English
- Knowledge of proper cash handling procedures is required
Nice To Haves
- Prior experience working with POS systems
Responsibilities
- Maintain proper customer service as set by the Retail Manager.
- Properly maintain floor merchandising standards as set by the Retail Manager. All displays and fixtures must be kept properly filled and shoppable throughout the shift.
- Direct all personnel working on the shift to be an active part of the gift shop team, ensuring that the entire team is actively working towards maintaining customer service and floor merchandising standards.
- Maintain a positive work attitude and be ready to help in other areas as needed.
- Encourage the same attitude and ability from all Gift Shop personnel.
- Maintain proper opening and closing procedures as set by the Retail Manager.
- Assist in training all Gift Shop personnel, including seasonal help, in a basic knowledge of the attraction so that they can provide assistance and information to our guests as needed.
- Assist in training Gift Shop personnel on the POS system and properly and accurately handle all sales transactions in a friendly and helpful manner.
- Ensure that all Gift Shop personnel arrive for work in a timely manner.
- When acting as the opening supervisor, create a daily written schedule informing each Gift Shop employee of their duties for the day. Follow to be sure that each employee is carrying out their duties.
- Maintain an excellent work environment by example, always treating Gift Shop employees in an honest, friendly and fair manner.
- Maintain safety and cleanliness standards as set by the Retail Manager.
- Assist the Retail Manager in properly handling transfers and damages.
- Follow through to timely completion all special projects requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
