Retail Supervisor

Goodwill Industries of Southeastern Michigan•Temperance, MI

6d•Onsite

About The Position

The Bookstore Supervisor is responsible for assisting the store manager in daily operations, including opening and closing procedures, customer service, cashier duties, and merchandising. This role also involves backroom support, training new team members, and ensuring compliance with safety and CARF standards. The supervisor is expected to be outcome-driven, stakeholder-focused, and maintain a high level of professionalism and accountability.

Requirements

High school diploma or equivalent
Friendly interpersonal skills to assist customers and work with team members.
Strong attention to detail for categorizing genres and tracking inventory accurately.
Must be able to bend, stretch, reach, and lift up to 40 pounds.
Must be able to walk or stand to a significant degree.

Nice To Haves

A passion for books

Responsibilities

Acts as store manager during the absence of the store manager.
Open and close the bookstore safely, including disarming and setting security alarm systems.
Greet shoppers, answer questions, and help customers locate specific titles or sections.
Handle cash management tasks, such as counting registers, balancing tills, and cashing out customers.
Shelve, organize, and restock books by genre or author to keep the sales floor tidy.
Sort incoming book donations, evaluate book conditions, and price items fairly.
Monitor store cleanliness, safety standards, and visual merchandising.
Help train new team members on store policies and register, pricing books and donations.
Maintains regular and predictable attendance.
Ensures documentation and compliance with CARF Standards.
Maintains applicable safety standards, rules, and regulations in areas of responsibility.
Uses strategic objectives to drive performance and improve Goodwill's value to the community.
Work with integrity and provide exemplary customer services to internal and external stakeholders.
Develop, implement, and track key metrics that drive performance taking a leadership role in maximizing the social and financial return of the community resources invested in Goodwill.
Utilize the resources of the organization in an efficient and effective manner.
Demonstrate commitment to innovation, continuous learning, and leading change in creating community value.
Demonstrate a genuine interest in serving the needs of others and a positive attitude toward the community, co-workers, and individuals we serve.
Represents the organization to the public with a courteous, helpful and business-like attitude.
Performs all other duties as assigned and trained.