Retail Supervisor, Atlanta

The Black Tux • Atlanta, GA

8d • Onsite

About The Position

The Showroom Supervisor plays a vital role in supporting the foundation for our showroom business and contributing to the overall success of the team through exceptional organizational, operational, and customer experience actions. Being the face of The Black Tux, Showroom employees have an immediate and direct impact on the success of the business. Our team not only provides an exceptional fitting appointment, they also assist customers through various stages of their event life cycle. From look conception to fruition; aiding in styling, event setup and checkout. This role supports the showroom’s revenue goals while fostering an environment of collaboration, innovation, and elevated customer service.

Requirements

• Proven experience in supervising a team, with the ability to motivate, guide, and develop team members
• Highly effective in both written and verbal communication, with a focus on clarity, professionalism, and active listening
• A passion for delivering exceptional customer service, with keen attention to detail and a commitment to exceeding customer expectations
• Self-starter with an entrepreneurial spirit
• Strong ability to build and maintain relationships with customers, peers, and employees through effective communication and follow-through
• Proficiency in Apple products, MS Office Suite, and Google Platforms, with the ability to quickly learn new tools and platforms.
• Strong interpersonal and communication skills with the ability to give and receive feedback effectively
• Ability to maintain composure under pressure
• Flexible schedule with the ability to work nights and weekends as necessary

Nice To Haves

• Experience working in menswear and/or with startup environments is preferred.

Responsibilities

• Supervise a team of associates, ensuring they adhere to TBT standards and cultural values.
• Lead by example in delivering an exceptional customer experience, ensuring the team follows.
• Support the TBT Showroom Manager in creating a cohesive and collaborative team culture by identifying and articulating opportunities for improvement.
• Offer ongoing support, guidance, and development opportunities to team members, helping them reach their full potential.
• Provide constructive feedback and coaching to the Showroom Manager in order to foster growth and alignment among the associates.
• Disseminate critical information to the team in partnership with the Showroom Manager.
• Support onboarding and training new hires in the showroom, ensuring they develop expertise in TBT platforms, customer engagement, and product knowledge.
• Cultivate strong, personalized relationships with customers by engaging in active listening and suggesting tailored style choices that align with their preferences.
• Connect these interactions to key performance indicators (KPIs) to drive business goals.
• Professionally and effectively handle escalated customer concerns, ensuring a positive outcome and maintaining customer satisfaction.
• Ensure showroom visual, organizational, and cleanliness standards are consistently maintained.
• Oversees inventory tasks, including supply requests, cycle counts, and damage processing.
• Ensure appointment accuracy and follow up on necessary audits to maintain service integrity.
• Develop an expert-level understanding of TBT platforms, menswear fitting and measuring techniques, and product knowledge to support elevated customer interactions and team training.

Benefits

• Competitive medical, dental, vision, and disability plans
• Option to participate in a 401(k) plan through Betterment
• One Medical and Wellhub (Gympass) membership
• Generous paid time off
• Paid company-recognized holidays aligning with our holiday pay policy
• No Black Friday adjusted hours
• Employee engagement & cultural events
• Discounts on garment rental and purchases for you, your partner, and friends & family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed