Retail Supervisor (Part-Time)

Art and Wellness Enterprises•Bentonville, AR

4d•Onsite

About The Position

The Retail Supervisor supports service, selling, and business operations to achieve an engaging and inspiring store environment at both Crystal Bridges and the Momentary. This includes fostering community amongst the team through continued education on brand and store initiatives. This position will work closely with department leadership to ensure proper store opening, closing and cash handling procedures are followed along with proper security practices.

Requirements

High School Diploma or GED and similar experience required.
Positive, motivated, high-energy, and detail-oriented team player.
Enthusiasm about being a team member at a major contemporary visual and performing arts center with a strong visitor-centered community dynamic.
Excellent attendance and punctuality.
Ability to be patient and flexible while also staying energized and focused on providing excellent guest service.
Ability to multi-task.
Ability to be a team player.
Ability to use good judgment.
Demonstrated resourcefulness, good judgment and excellent oral and written communication skills.
2 to 3 years of retail store experience, preferably as a lead.
Experience with POS systems.
Knowledge of cash control and security regarding sales.
Store opening and closing procedures.
Equivalent combination of relevant education and/or experience will satisfy the minimum requirements.
Ability to lead and work as part of a team.
A high degree of interpersonal and guest service skills.
A positive disposition.
Ability to perform well in a fast-paced work environment.
Self-motivated, hard-working, high energy team player.
Lifting, carrying, and stocking 5’ high shelves up to 40 lbs.; pushing or pulling more than 40 lbs.; standing for 3+ hours at a time; bending, sitting, reaching, and walking; and opening multiple doors while pushing loaded carts.
Ability to reach merchandise on 6’ high shelves for guests; ability to read computer screens and price tickets; and ability to package and ship bulky merchandise for guests.
Work to be performed on a sales floor, back office, stockroom, and off-site for selling events in multiple environments both indoors and out, including different physical locations.
Must meet a flexible work schedule including evenings, and weekends and available on-call for emergencies.
Required to be available any time when needed for special events or in the absence of a manager.
The regular schedule for the position includes days, weekends, holidays, and evenings.
Required to work at least two Saturdays and Sundays a month.
Successful completion (where permitted by state law) of a confidentiality agreement and background check.
Provide proper identification verifying eligibility to work in the United States.

Responsibilities

Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of Crystal Bridges and the Momentary.
Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all guests feel welcome, heard, and valued.
Supports the store leadership team and merchandisers to promote unique guest events that drive brand engagement and deep connections with guests.
Actively participates in leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the guest experience and achieve store objectives.
Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team.
Utilizes brand resources to champion employee development and support initiatives such as inclusion training, help lead employee recognition and team building activities.
Manages and supports a team of 2-3 seasonal retail associates.
Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns.
Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives.
Contributes to an inclusive work environment by actively listening to others and seeking different perspectives.
Checks in with leadership to maintain communication and teamwork on completing store objectives.
Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team.
Provides insights related to the guest and staff experience and communicates feedback to retail leadership.
Perform other duties and responsibilities as assigned to support evolving organizational needs.