Retail Supervisor

Evergreen Goodwill•Tukwila, WA

4d•$24•Onsite

About The Position

Goodwill believes in the potential of individuals to make positive changes in their lives, emphasizing that education and training empower these changes. Their vision for the communities they serve is that each person can choose rewarding employment, financial security, and educational achievement. Goodwill is committed to creating and sustaining a culture of equity, diversity, and inclusion (DEI), embracing employee differences and supporting collective responsibility. The Retail Supervisor assists the management team in the daily operations of the store. This role supervises and leads retail associates within the store location, working a rotational assignment supervising various retail categories. The supervisor ensures excellent customer service is provided to customers.

Requirements

High school graduate or equivalency but not required
2 years’ experience with retail with Point of Sale (POS) systems
2 years’ customer service/retail experience
Proficient knowledge of Microsoft Office (Excel, Word, Outlook, Teams)
Ability to learn new technology and software as related to the job
Ability to lift and carry 30-40 pounds
Developed fine motor control (grasp, handle, manipulate objects with fingers)
Standing for long periods
Frequent bending, kneeling, reaching, stooping, squatting, pushing
Climbing ladders
Able to travel across a variety of surfaces (stairs, ramps, uneven terrain)
Ability to operate computer systems
Able to communicate with others effectively both verbally and written, including those who have limited English skills
Maintain reliable attendance
Organizing, sorting, categorizing, counting, adding, subtracting
Problem solving
Verbal and written communication skills
Time management
Prioritization

Nice To Haves

1 year supervisor experience preferred

Responsibilities

Assign, guide, coach and train employees while performing the work of a Sales Associates as needed
Complete retail operational requirements by scheduling and assigning one or more employees
Set expectations, instruct, coach and identify training needs
Maintain orderly operations of the store in the absence of the Manager and Assistant
Resolve workplace problems by addressing issues that impact employee performance and productivity
Ensures excellent customer service is provided to customers and donors
Prepare reports by collecting, documenting and summarizing information
Complete projects by planning, organizing and monitoring assignments
Promote productivity by following up with employees on work results
Provide excellent internal/external customer service
Maintain a clean work environment
Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents
Contributes to team effort by accomplishing related results as needed
Perform other duties as assigned
Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws
Interviewing, hiring, and training employees
Planning, assigning and directing work
Monitoring performance
Rewarding and disciplining employees
Addressing complaints and resolving problems
Partner with People Relations as needed and appropriate