Retail Supervisor - Full Time (Chicago Premium Outlets)

PUMA•Aurora, CO

1d•$21 - $24

About The Position

The Retail Supervisor provides a consistently high standard of customer experience in the PUMA store in line with the brand’s values and service standards. The role helps ensure the store meets or exceeds sales, KPI, profitability, inventory, and shrink goals through planning, expense control, customer service, and operational execution. The supervisor supports the Store Manager and Assistant Store Manager in recruiting, training, developing, and succession-planning high-performing employees. Responsibilities also include payroll control and service-driven scheduling, communicating merchandise opportunities, handling incoming and outgoing merchandise, conducting physical inventory counts, and maintaining a safe, healthy, and compliant working and shopping environment. Non-traditional hours, including weekends, evenings, and holidays, are required; overtime may be required.

Requirements

1–2 years of experience in a focused, customer service-oriented retail environment, preferably apparel or footwear.
Proven ability to exceed sales goals.
Ability to reason through complex issues.
Ability to present information to large groups.
Strong team player.
Excellent communication skills.
Ability to learn quickly.
Computer skills, including basic knowledge of MS Office programs and retail software.
Ability to constantly walk and move about.
Ability to lift and carry, and push and pull, up to 30 pounds regularly.
Use of speaking, hearing, near and far acuity, depth perception, and field of vision.

Responsibilities

Provide consistently high standards of customer experience in accordance with PUMA’s Brand Values and service standards.
Help ensure the store achieves or exceeds sales, KPI, and profitability goals through planning, expense control, sales, and service.
Assist the Store Manager and Assistant Store Manager with recruitment, training, development, and succession planning for high-performing employees.
Manage payroll control and service-driven scheduling.
Communicate merchandise opportunities to the Store Manager and/or Assistant Store Manager.
Achieve or exceed inventory and shrink goals and manage physical inventory counts.
Handle and process incoming and outgoing merchandise.
Comply with policies and procedures, operational core competencies, and key accountabilities.
Maintain a safe, healthy, and compliant working and shopping environment.
Work non-traditional hours, including weekends, evenings, and holidays; overtime may be required.