Full-Time Retail Supervisor

Fjällräven North America • Banff, AB

13d • Onsite

About The Position

As a Retail Supervisor at Fjällräven, you will serve as a trusted keyholder and shift lead, guiding the sales floor, supporting daily operations, and helping teammates do their best work. You will play a key role in bringing the mission of helping people feel at home in nature to life through thoughtful leadership and genuine guest connection, ensuring every interaction reflects the company's values. This role involves partnering closely with the Store Manager and store team to support performance, culture, and community.

Requirements

• Prior experience in retail or customer service
• Leadership skills rooted in trust, example, and collaboration
• A strong track record of delivering thoughtful, memorable guest experiences
• Clear communication, organization, and time-management skills
• Passion for the outdoors, sustainability, and continuous learning
• Comfort using retail systems (POS, inventory tools), or a willingness to learn

Responsibilities

• Lead by example on the sales floor, coaching and motivating teammates to deliver exceptional service.
• Bring Fjällräven's GUIDE service standards to life by welcoming, educating, and inspiring guests.
• Foster a positive, collaborative team culture grounded in respect, learning, and shared purpose.
• Open and close the store as a trusted keyholder, supporting cash handling, store readiness, and daily transitions.
• Support operational excellence, including inventory accuracy, stock organization, and visual standards.
• Help ensure a safe, secure, and compliant store environment.
• Model sustainability in action, sharing programs like the Arctic Fox Initiative with guests and teammates.
• Support community engagement through store events and local partnerships that reflect Fjällräven's values.
• Represent the brand with authenticity, curiosity, and care, both in and beyond the store.

Benefits

• RRSP/DPSP program to support your long-term financial wellbeing
• Comprehensive health and wellness benefits for full-time roles, including medical, dental, and vision coverage
• Generous paid time off to rest, recharge, and get outside
• Product discounts and access to Fjällräven outdoor events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed